
·了解員工的需求,并準備每周工作時間表,遵循預算的目標
Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
·確保禮賓臺,及所有指定崗位都一直有人執勤
Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.
·確保有足夠的人手,以確保目前的日常工作需求
Ensure that sufficient staffing is present to meet the daily business demands.
·記錄任何遲到或缺席的員工
Document any late or absent employees.
·排班和排休
Schedule and assign staff breaks.
·向每個員工溝通和傳達業務信息(到達/離開客人,團隊等)
Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, etc).
·確保員工了解酒店服務,功能和設施的知識
Ensure staff's knowledge of hotel services, features and amenities.?
·記錄客人需要協助的來電/需求
Document guest calls/requests for Bell Person assistance.
·堅持準確地記錄客人給行李生和門童的房卡事項
Maintain security and accurate record of all guest room keys issued to Bell/Door Staff.?