歡迎光臨歐式經(jīng)典個性奢華的南京凱賓斯基酒店
- 職位性質(zhì)：全職
- 工作地區(qū)：江蘇省南京市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：20-30
- 計(jì)算機(jī)能力：熟練
- 語言要求：英語(熟練)
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：3千-3.5千
- 職位有效期：2026-04-07至2026-05-07
Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Kempinski Experience Assessment (KEA) standards.
根據(jù)凱賓斯基和凱賓斯基體驗(yàn)評估（KEA）標(biāo)準(zhǔn)，以友好和關(guān)懷的方式為入住和離店客人提供服務(wù)。
Ensure that KEA results are above 85%.
確保KEA分?jǐn)?shù)達(dá)到85%或以上。
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.?
為客人辦理入時，為客人登記并安排房間。如有需要，協(xié)助客人填寫登記卡。根據(jù)客人的需要，提供適當(dāng)?shù)匿N售建議，促進(jìn)酒店客房和其他服務(wù)的銷售。確認(rèn)客人的付款方式并遵循既定的信用檢查程序，或?qū)F(xiàn)金付款轉(zhuǎn)至收銀員。
?Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.??
客人離店時，按SOP標(biāo)準(zhǔn)辦理客人退房手續(xù)。查詢最后一分鐘的消費(fèi)。接收客人付款。結(jié)算帳戶并提供賬單副本和發(fā)票。
?Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.? At the end of shift, balance their cash float.
處理當(dāng)班期間所有的交易，如在客人賬戶下掛賬或外幣兌換。在班次結(jié)束時，平現(xiàn)金賬。
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.? It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
以友好和關(guān)懷的方式回答所有客人的要求和問題，無論是通過電話還是面對面溝通，提供/接收信息并采取適當(dāng)?shù)男袆踊驅(qū)⑹乱颂峤唤o相關(guān)人員處理。不包括提供保險箱服務(wù)，或處理投訴。
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
需與客房部協(xié)調(diào)房間狀態(tài)，如通知延遲退房，提前入住和其他特殊要求。
Keep informed of product and service knowledge as well as the hotel daily and meeting activities.?
掌握產(chǎn)品和服務(wù)知識以及酒店的日常和會議活動。
Possess a working knowledge of the room reservation procedures.?
具備房間預(yù)訂的工作知識和操作技能。
Maintain the neatness of their working area.
保持工作區(qū)域的整潔。
