
1.Ensuresthe smooth running of the operations on a day to day basis and in a proactivemanner.
積極主動確保日常工作順利運行。
2.Supportand assist all Front Office sections.
支持并協助前廳部各分部。
3.Ensuresthat all guests receives prompt, cordial attention and personal recognition andresolves related problems.
確保所有客人得到及時、熱情的關注和個人認可,并解決相關問題。
4.Checkall correspondence of the day’s arrivals to familiarize with arrived andarriving guests and their needs, follows up as required.
檢查所有當天預抵客人的信件,了解預抵客人的需求以及喜好詳情,并積極跟進。
5.Controlroom availability for walk-ins and established accountability for guestsdeparture dates and times.
控制可用房,并關注客人的離店日期以及時間。
6.Maintainreservation procedures, same day arrivals.
關注當天的預定詳情,執行預定程序。
7.Checkall arrivals folios, follows up on credit standing of walk-in guests andvalidity of account to company instructions.
檢查當天預抵客人的賬單詳情,查詢房間賬單的信用狀況以及公司賬戶的有效性。
8.Checkall billing instructions and guest credit for accuracy.? Follow up and resolve
related issues.
檢查所有客人的賬戶詳情以及客人信用的準確性,跟進并解決相關事宜。
9.Maintainsappropriate standards of conduct, dress, uniforms, hygiene, appearance andposture for all departmental employees.
確保前廳部員工儀容儀表等符合酒店標準。
10.Ensuresthat all departmental information is kept accurately and up to date.
確保部門信息傳達的準確性和及時性。
11.Promotesin house sales and facilities to maximize hotel revenues.
營銷酒店的產品并使利潤最大化。