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Kempinski Hotel Nanning. Welcome to European Five –star Luxury
歡迎光臨歐式經典個性奢華的南京凱賓斯基酒店

職位:酒店實習生 Trainee
  • 職位性質:實習
  • 工作地區:江蘇省南京市
  • 招聘人數:5人
  • 學  歷:不限
  • 工作經驗:不限
  • 提供食宿:提供食宿
  • 年齡要求:不限
  • 計算機能力:不限
  • 語言要求:不限
  • 國際聯號工作經歷:不限
  • 薪資待遇:2.7千-3.5千
  • 職位有效期:2026-03-16至2026-06-14
崗位職責/職位描述

* The internship period is more than 4 months

? ?實習期4個月以上?

1. To maintain a high customer service focus by approaching your job with the customers always in mind.

在服務工作的整個過程中,時刻保持高度的客戶服務意識。

2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

保持積極的工作態度,做好本職工作,并且主動解決問題,能夠始終清晰的與客人或同事進行交流。

3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

具有積極合作的精神。以熱心的態度對待所有的工作, 并樂于借助一切機會學習技能以便于改進自己的工作表現。

4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

具有極強的應變能力。反應迅速并以積極的態面對需求的改變, 包括任何工作要求的改變。

5. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

具有極強的團隊精神,通過合作及對同事工作的支持達到團隊的共同目標。

6. To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel.

能夠提出對酒店的運作及環境有益的意見或建議。

7. To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.

能夠積極的向客人及供應商推薦酒店的服務及設施。

8. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

在工作過程中能夠做好本職工作,保證自己及他人的安全。

9. Give guest service the highest priority.

將服務客人放在首位。

10. Display professional behavior at all times.

在工作過程中始終體現職業素質。

11. Refrain from quarreling.?

制止爭執。

12. Avoid offensive or impolite language.

避免使用冒犯或不禮貌的語言。

13. Do not use alcoholic beverages or illegal drugs.

禁止飲用酒精飲料或服用非法藥物。

14. Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest.

當有客人在場時,不準與其他員工或認識的人員閑談。

15. Do not use cell phones, IPODS, or PDA’s in guest view (unless business related).

在客人視野范圍內不準使用手機、mp3或掌上電腦(有商務需求時除外)。

16. All team members delivering services must wear clean, well maintained, clearly identified uniforms.

所有員工提供服務時必須穿著整潔干凈的制服。