
Responsible for coordinating spa and health
club guest service, including spa and health club operation
負(fù)責(zé)協(xié)調(diào)Spa和健身中心的賓客服務(wù)工作,包括Spa和健身中心的整體運(yùn)營(yíng)
KEA(Kempinski Experience Assessment)audit
results are 85% and above.
凱賓斯基體驗(yàn)評(píng)估的審計(jì)結(jié)果是大于等于85%。
GSS (Guest Satisfaction
Survey) results are rated on an average with “5” and above.
顧客滿意程度調(diào)查的平均評(píng)分為“5”或以上。
The work plan of the spa and health club is made and managed
水療和健身中心的工作計(jì)劃的制定和管理
Customer service system, process standards continue to optimize, to
ensure high quality customer service
對(duì)客服務(wù)制度,流程的標(biāo)準(zhǔn)不斷優(yōu)化,保證對(duì)客的高品質(zhì)服務(wù)
Team building, service skills and etiquette training for department
employees
部門員工的團(tuán)隊(duì)建設(shè),服務(wù)技能及禮儀培訓(xùn)等
Make all sales plan and lead the team to finish the budget
制定部門所有銷售計(jì)劃,并帶領(lǐng)團(tuán)隊(duì)完成完成預(yù)算
Inspect facilities to ensure normal operation
巡視各種設(shè)施,確保營(yíng)業(yè)的正常營(yíng)業(yè)
We can effectively analyze the consumer groups of health club and spa to
ensure that we provide targeted promotional activities
可以有效的分析健身中心和水療的消費(fèi)群體,確保我們提供有針對(duì)性的促銷活動(dòng)
Can effectively manage the fitness center and spa off-season
可以有效的管理健身中心和水療的淡旺季
Excellent management skills, good
at managing and motivating employees
卓越的管理能力,善于管理和激勵(lì)員工
Control department cost reasonably
合理的控制部門的成本