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崗位職責/職位描述

Main Responsibilities 主要職責：
1.Maintaining a high standard of personal appearance and hygiene at all times.

? 保持高標準的個人儀容儀表和個人衛生狀況。
2.A courteous, professional and efficient service is provided at all times.

? 始終提供禮貌、專業和高效的服務。

3.Be knowledgeable of all services and products offered by the hotel.

? 熟悉酒店所提供的服務和產品。
4.Have a thorough knowledge and understanding of all food and beverage items offered by hotel assigned.

? 對酒店所提供的食品和飲料有全名的了解和認識。
5.Ensure that the place of work and surrounding area is kept clean and organized at all times.

? 確保工作場所和周圍區域始終保持整潔有序。

6.Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

? 禮貌、高效地處理客人的詢問，向主管匯報客人的投訴和反饋。

Job Profile 任職資格：
1.Excellent written and verbal communication skills.

? 優秀的書面和口頭溝通能力。

2.English – excellent oral and written skills.

? 流利的英文口頭表達和書寫能力。
3.Have a good sense of service.

? 有較強的服務意識。