職位招聘
- 職位性質：全職
- 工作地區：廣東省廣州市
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-05-13至2026-08-11
職位：預訂部文員 Reservation Agent
崗位職責/職位描述
Review daily reservationaccuracy, rate compliance from segment and source, system close-out whennecessary and rate availability.
檢查每日，市場細分、預訂來源的預訂準確性和合規價格，系統在必要時的關閉和可用價格。
Ensure clients’ satisfactionand adherence to Kempinski service standards.
確保客人滿意和遵循凱賓斯基服務標準。
Follow internal credit policy.
遵守內部信貸政策。
Follow up on lost business andbring information about them to the knowledge of the department superiors.
跟蹤丟失的業務，并將他們的信息讓部門上級了解。
Spot-check reservations madethe previous day and check all VIP arrivals.
在前一天抽查預訂，檢查所有預抵的VIP。
Follow the internal up-sellprogram for Reservations department.
遵守內部的預訂部客房向上銷售計劃。
Perform any other duties asassigned to them by management.
執行管理層分配給他們的其他職責。
Write down messages accuratelyfor guests and deliver messages in a timely manner.
準確地為客人記錄留言，并及時傳達。
Answer Guest questions/requestsin a friendly and caring manner, take appropriate actions or in needed, referthe matters to the relevant persons to handle.
以友好和關心的態度回答客人的問題/要求，采取適當的行動或在需要時，將問題提交給相關人員處理。
Be fully conversant with thehotel’s emergency procedures and strictly abide by the Standard Policies andProcedures governing instance or cases of Emergency such as Fire, Bomb scare orany other critical situations.
熟知酒店的緊急情況處理程序，并嚴格遵守處理緊急情況的標準政策和程序，如火災、炸彈恐嚇或其他緊急情況。
Care and maintenance of allwork equipment of the area.
負責區域內所有工作設備的維護和保養。
Know restaurants operatinghours and specials / promotions within the operation. Plan work schedules, carry out workinghour’s calculation and plan the holiday schedule.
了解餐廳的營業時間和特價/促銷活動。
Handle guest special requestand complaints in a polite and efficient manner and follow up via Lady in Red or Departmentinvolved if needed to ensure customer satisfaction.
禮貌、高效地處理客人的特殊要求和投訴，必要時通過紅衣女郎或相關部門跟進以確保客戶滿意。
