- 職位性質(zhì)：全職
- 工作地區(qū)：上海市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(精通)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：8千-1萬
- 職位有效期：2026-03-16至2026-06-14
職位：Guest Service Manager 賓客服務(wù)經(jīng)理
崗位職責(zé)/職位描述
ESSENTIAL DUTIES AND RESPONSIBILITIES?主要工作職責(zé)：
- Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolved satisfactorily?
- 禮貌且高效地處理所有內(nèi)部及外部客人的投訴及要求并跟進(jìn)，確保問題的圓滿解決
- ?Maintainspositive guest and colleague interactions with good working relationships ?
- 借助良好的工作關(guān)系，維護(hù)與客人及同事間積極的交流及互動??
- Ensures allemployees provide a courteous and professional service at all times?
- 始終確保員工提供禮貌及專業(yè)的服務(wù)?
- Ensures thatall Front Office employees deliver the brand promise and provide exceptionalguest service at all times ?
- 始終確保所有前廳員工實現(xiàn)酒店品牌的承諾并提供超出客人預(yù)期的服務(wù)?
- ?Assists ingreeting and checking-in VIP guests ?
- 協(xié)助貴賓及常住客的接待和入住登記??
- Spot checkall arrival registration cards and ensures details are entered accurately?
- 抽查客人的入住登記卡，確保準(zhǔn)確錄入客人資料??
- Ensures thatall Front Office employees are aware of current promotions, policies and otherimportant information ?
- 確保所有前廳部員工知悉最新的促銷信息，規(guī)章制度及其他重要信息??
- Personallyand frequently verifies that guests are receiving the best possible serviceduring check-in and check-out.?
- 經(jīng)常性的親自確認(rèn)客人在入住和離店過程中得到盡善盡美的服務(wù)??
- Establishesa rapport with guests and maintains good customer relationship?
- 與客人建立和諧的客服關(guān)系并長久保持
- Ensures thatguest history records are accurately maintained and all repeat guests arepre-registered?
- 確保客人信息的歷史記錄得到精確的維護(hù)，并提前對回頭客進(jìn)行入住登記?
- Personallygreeting guests and ensure guests are receiving the best possible serviceduring check-in and check-out
- 親自迎接并送別客人到店和離店并確保客人得到盡善盡美的服務(wù)?
- Establishesa rapport with guests and maintains good customer relationship ?
- 與客人建立并保持良好的關(guān)系???
WORK EXPERIENCE 工作經(jīng)驗：
- 1 years at least ofrelevant experience?in luxury brand hotel.
- 1年以上國際品牌奢華酒店同等崗位工作經(jīng)驗，
- Will consider offer as supervisor with less experience?
- 資歷不足可考慮為主管職位
- Good communication andwriting skills?in?Chinese?and?English, speaking?a second foreign language is a plus.
- 優(yōu)秀的中文和英文溝通和寫作技能，懂第二門外語為佳。
- Problem solving,analyzing, reasoning, organizational and execution abilities.
- 具有解決問題、分析、推理、組織、及執(zhí)行能力。
- Good knowledge and very familiar with Opera system.
- 熟練適用Opera系統(tǒng)
