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崗位職責/職位描述

Duties and Responsibilities工作職責

·???????Oversee the implementation oflaundry standards and procedures

監督洗衣房各項標準和工作程序的執行 。

·???????Recommended changes to thesestandards and training needs on an ongoing basis

就這些標準和培訓需求提供持續性的改進建議。

·???????Maintain a current and thoroughknowledge of all laundry systems

對洗衣系統有最新和全面的知識。

·???????Open and close the shift andensure effective shift hand over

負責管理接班和交班工作，以確保交接班過程的有效進行 。

·???????Distribution and collection ofkeys

分發和收集鑰匙。

·???????Management of all incoming andoutgoing calls to Laundry Department

管理洗衣部門所有的呼入和呼出電話。

·???????Solve employee grievances

解決員工受到的不公正待遇問題。

·???????Direct task allocations andchange according to volume and peak periods

依據工作量和高峰期等因素對工作進行分配及變更。

·???????Perform quality inspections

進行質量檢查。

·???????Prioritize VIP or difficultguests

優先服務貴賓或難應付的客人。

·???????Liaise with Housekeeping forguest and hotel requirements

配合客房部滿足酒店和客人的要求。

·???????Ensure laundry valet isprocessed and delivered in a timely manner

確保及時為客人提供洗衣服務并送還。

·???????Co-ordinate special projects(eg equipment routine service; stock inventories)

協調特別項目(如設備常規檢修；存儲用品)。

·???????Manage all special requestsmade by guests

處理客人所有的特殊要求。

·???????Ensure consistency within thedepartment

確保部門內工作的一致性。

·???????Ensure you have completeknowledge of room types, layouts and facilities and the location of these

確保具有客房類型，設計，設施和位置的全面知識。

·???????Supervise laundry storage areas

監管洗衣房存儲區。

·???????Maintain adequate stock levels

保持足夠的庫存水平。

·???????Complete stock takes asrequired

按要求完成庫存盤點工作。

·???????Maintain stock levels

維持存貨水平

·???????Conducts shift briefings toensure hotel activities and operational requirements are known

進行交接班說明，確保了解酒店的工作和運營需求。

·???????Works with Superior and HumanResources on manpower planning and management needs

與上級領導和人力資源部一起進行人力規劃和管理需求。

·???????Works with Superior Director ofFinance in the preparation and management of the Department’s budget.

與上級領導和財務總監一起編制和管理部門預算。