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崗位職責/職位描述

Duties and Responsibilities工作職責

·???????行政

·???????Administration

·???????時刻為客人提供親切專業的服務。

·???????Provides acourteous and professional service at all times.

·???????對酒店其他部門的客人也要保證始終如一的高品質服務。

·???????Ensures thatemployees also provide excellent service to internal customers in otherdepartments as appropriate.

·???????提供及時、有效而個人化的服務，確保達到專業、高品質的工作水準。遇到不能解決的問題時，迅速匯報，確保高效的服務。

·???????Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.

·???????與同事保持良好的溝通和和睦的人際關系。

·???????Maintainspositive guest and colleague interactions with good working relationships.

·???????營運

·???????Operational

·???????有效的協調組織廚房內部的工作，最大的提高工作效率。

·???????Organisesand sets up the assigned section of the Food and Beverage Kitchen asefficiently as possible to increase speed and maximise productivity.

·???????確保所有的菜肴符合菜譜的標準。

·???????Ensures thatall dishes from that section are prepared consistently and according tostandard recipes.

·???????協助主廚和副主廚充分落實酒店的標準。

·???????Assists theSous Chef and Chef de Cuisine in ensuring that all culinary standards in thatsection comply with company and Hotel Policies and Procedures and MinimumStandards.

·???????監督食品準備和烹制的過程防止浪費。

·???????Monitorsfood and operating costs and controls these by reducing waste.

·???????給員工做適當的培訓，提高工作效率。

·???????Trains theculinary employees in that section of kitchen in the skills necessary for themto perform their function.

·???????客務繁忙時或根據主廚、副主廚的要求，需到廚房任何區域提供協助。

·???????Works in anysections of kitchen when necessary or as requested by the Sous Chef or Chef deCuisine.

·???????保證廚房的衛生符合衛生部門和酒店的標準。

·???????Ensures thesanitation standards for kitchen are being met.

·???????了解廚房各區域，靈活安排員工工作。

·???????Be familiarwith all sections of the kitchen to facilitate the flexible use of employees.

·???????維護廚房內的各種儀器。

·???????Ensures thatoperating and kitchen equipment is maintained to a good standard with minimumbreakage.

·???????人事

·???????Personnel

·???????保證廚房內所有員工的出勤，制服，儀表和個人衛生也需要符合標準。

·???????Assists tooversee the punctuality and appearance of all Kitchen employees, making surethat they wear the correct uniform and maintain a high standard of personalappearance and hygiene, according to the hotel and department’s groomingstandards.

·???????給員工安排適當的培訓，提高廚房的工作效率。

·???????Assists inthe training of the employees ensuring that they have the necessary skills toperform their duties with the maximum efficiency.

·???????監督廚房的工作，確保工作符合員工手冊的標準。

·???????Supervisesthe employees within the department, ensuring that the correct standards andmethods of service are maintained as stated in the Departmental OperationsManual.

·???????給員工安排適當的培訓，完善員工的技能。

·???????Develops theskills and effectiveness of all Kitchen employees through the appropriatetraining, coaching, and/or mentoring.

·???????支持酒店人本品牌的落實。堅持貫徹酒店的核心理念文化和特色。

·???????Supports theimplementation of The People Brand, demonstrating and reinforcing hotel Valuesand Culture Characteristics.

·???????保證所有的員工熟悉我們的員工守則和規定。

·???????Ensures thatemployees have a complete understanding of and adhere to employee rules andregulations.

·???????保證所有的員工遵守酒店有關于火災，危險物品的使用和安全方面的規定。

·???????Ensures thatemployees follow all hotel, company and local rules, policies and regulationsrelating to fire and hazard safety, and security.

·???????其他

·???????Other Duties

·???????熟悉并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。

·???????Understandsand strictly adheres to Rules and Regulations established in the EmployeeHandbook and the Hotel’s policies concerning fire, hygiene and health andsafety.

·???????保證高標準的個人儀表。

·???????Ensures highstandards of personal presentation and grooming.

·???????根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。

·???????Responds tochanges in the Food and Beverage function as dictated by the industry, companyand hotel.

·???????根據安排出席酒店和部門的培訓以提高技能和知識。

·???????Attendstraining sessions and meetings as and when required.

·???????嚴格執行額外的合理的任務和職責。

·???????Carries outany other reasonable duties and responsibilities as assigned.