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崗位職責/職位描述

1.Handles all reservation correspondence and inquiries quickly, efficiently and accurately.

準確，快速，有效地處理所有預定要求。?

2.Ensures that all reservation details are accurately entered into the computer in a timely manner.

確保所有預定信息能及時，準確地錄入系統。?

3.Monitors hotel room inventory and maximising yield.?

監控房態情況，使入住率最大化。?

4.Maintains high standards for the annual Leading Quality Assurance (LQA) Mystery Guest visits.?

為每年造訪的 (LQA) 神秘客人保持我們高標準的服務質量。?

5.Monitors hotel overbooking status ensuring it remains within the predetermined levels.

查看超額的定房情況，確保在規定的范圍之內。?

6.Maintains trace and filing systems for all reservations.?

定期存檔預定信息，維護預定系統。?

7.Maximises the room revenue of the hotel by upselling all hotel products and services.?

通過銷售酒店的產品及服務，使住房受益最大化。?

8.Assists in the production of reservation reports as directe.

?協助上級做相關的統計報表。