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崗位職責(zé)/職位描述

Primary Responsibilities主要職責(zé)

·To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.

·To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.

·To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.

·To prepare daily work sheet for room Attendants.

·To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper.

·Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.

·To assist in the inventory of guestroom linen.

·Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.

·Collects R.A.’s reports for submission to Housekeeping office.

·Reports and turns over any items left by guests to Lost & Found in-charge.

·對(duì)酒店的規(guī)章制度、衛(wèi)生、健康安全有明確的了解。

·管理客房服務(wù)員并檢查客房及服務(wù)區(qū)域的衛(wèi)生，注意從酒店的全局出發(fā)并根據(jù)要求建立標(biāo)準(zhǔn)化的衛(wèi)生標(biāo)準(zhǔn)。

·檢查所有客房，重要客人的房間以及重要客人的到達(dá)，以及常住客人的房間衛(wèi)生。

·準(zhǔn)備客房服務(wù)員的每日工作表。

·執(zhí)行行政管家及樓層經(jīng)理所分配的其它次要的任務(wù)。

·記錄日常事件并繼續(xù)向下一班主管的做好交班。

·協(xié)助客房布草的盤點(diǎn)。

·準(zhǔn)備主管報(bào)告，完成維護(hù)工作需求。

·收集客房服務(wù)員作報(bào)告并將其上交到辦公室文員處。

·提醒客服務(wù)員報(bào)告并上交任何客人的遺留的物品。

Knowledge and Experience知識(shí)和經(jīng)驗(yàn)

·Least 3 years working experience in Housekeeping floor section.

·Have good communication skill

·Have similar position in international 5 star hotel

·Service oriented with an eye for details

·Ability to work effectively and contribute in a team

·至少3年的客房樓層工作經(jīng)驗(yàn)

·良好的溝通技巧

·有國(guó)際5星級(jí)酒店相同的經(jīng)驗(yàn)

·用心著眼于細(xì)節(jié)

·能有效工作并且對(duì)團(tuán)隊(duì)有貢獻(xiàn)