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崗位職責/職位描述

Primary Responsibilities 主要職責

·Directs and controls all subordinate staff to ensure that all day to day operational matters are handled on time and guest expectations are met.

·Provides guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities.

·Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations.

·Cooperate with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.

·Assists in the planning and execution of promotional activities as directed.

·Maximizes revenue in the outlet by implementing upselling procedures.

·Assists in monitoring and controlling the financial performance of the outlet controlling costs and expenses.

·Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking.

·Assists in the selection, training and evaluation of subordinate employee.

·Coaches, counsels, disciplines and develops subordinate employees.

·Handles customer complaints if possible, or reports them to manager.?

·指導并監督下屬員工確保日常運營并達到客人期望值。

·為下屬員工提供指引并輔助他們履行應完成的任務及責任。

·執行對服務流程標準的監督以保證員工符合規定的標準同時達到或超越客人的期望。

·與廚房，管事部，酒吧，客房部及工程部等相關部門協調以確保每日運營順利進行。

·按要求輔助上級計劃與執行食品的促銷活動。

·通過實踐產品推銷技巧實現利潤最大化。

·在成本與花銷的控制等財務事項中發揮監督與控制的作用。

·監督及管理酒店的盤點并積極參與盤點的具體工作。

·幫助選拔，培訓及評估下屬員工。

·鍛煉,勸勉,規范及發展下屬員工。? ??

·盡可能處理客人的投訴，或向經理報告。

Knowledge and Experience 知識和經驗

·Secondary school and above

·Have good communication skill

·Ability to work effectively and contribute in a team

·At least 1 year of working experience in international brand hotels in the?similar?position

·中專及以上學歷

·良好的溝通技巧

·能有效工作并且對團隊有貢獻

·至少1年國際品牌酒店同職位工作經驗