- 職位性質：全職
- 工作地區：云南省西雙版納州
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：不限
- 年齡要求：22-30
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3.5千-4千
- 職位有效期：2026-05-14至2026-08-12
職位：前臺領班Front Desk Captain
崗位職責/職位描述
1.????ATo greet guests on arrival at the hotel and conductcheck-in and registration procedures.
歡迎客人來到酒店，為客人辦理入住手續.
2.????To check villas prior to guests check-in to ensurethey are clean, properly equipped and in a high standard of maintenance.
在客人辦理入住手續之前，要為客人核實房間是否打掃好，同時要確保房間的設施等是否符合酒店高標準.
3.????To handle guest complaints, inquiries, and comments,log them and initiate appropriate action and follow up.
解決客人的投訴，回答客人的問題，滿足客人的需要，并詳細記錄下來。對于不能滿足的問題，要及時跟進.
4.????To maintain an up to date files and information ontours, sightseeing and points of general interest and make the necessarybookings when requested.
給客人提供最新的旅游信息，各旅游景點的資訊，必要時客人預定行程。
5.????To handle inquiries by providing appropriateinformation.
通過提供適當的信息解決客人詢問.
6.????To conduct inspections of the public areas of themain lobby ensuring a high standard of cleanliness and maintenance andinitiating appropriate action where necessary.
維護公共區域整潔，主要是確保大堂的干凈整潔。
To ensure that guests expectations are met orexceeded by providing an efficient, friendly and attentive service.
7.????To update teleguides in the hotel computer system(Opera).
及時更新電話信息，并將信息輸入OPERA系統。
8.????To assist Telephone Operator to handle the hotel wake up systems.
協助總機準確地完成叫早服務.
9.????To take and forward messages accurately and in atimely manner.
準確、及時禮貌地記錄并轉達信息.
10.????Administers the hotel’s billing system for telephonecharges.
管理酒店電話收費系統.
11.????Handles customer complaints if possible, or reportsthem to supervisors.
盡可能處理客人投訴，或及時向主管匯報.
12.????Ensure the Supervisor is informed of any malfunctionof equipment in the Operator room.
確保將所有總機設備故障的信息告知主管。
13.????To upsell all hotel, spa and gallery facilities.
向客人推薦，銷售酒店更好的房間，水療和精品閣的商品。
14.????To entertain guests as and when appropriate.
熱情地接待客人。
15.????To ensure that guest check out arrangements are inorder, abide to the cashiering policies & standards, andto bid the guests farewell.
確保用酒店的標準程序為客人辦理退房手續并歡送客人。
