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崗位職責/職位描述

Job Summary:

職位描述

1.Handle equipment in a safe way and reduce breakage by a strict control on a daily basis, monthly inventory stock takes and intensive training and follow ups of all colleagues.

對餐飲運營設備進行安全操作，嚴格控制設備的日常使用，每月進行庫存盤點，對所有同事進行集中培訓及跟蹤，減少設備破損。

2.Create, update and follow a guest database containing preferences and contact details to surprise and delight returning guests and keep a good communication with regular guests.

創建、更新及跟蹤客人信息數據庫，包括客人聯系方式、喜好等，以確保酒店回頭客能獲得驚喜和愉快就餐體驗，并維護好餐廳常客。

3. Hold knowledge of all Forbes standards applicable to the assigned section and act accordingly. Train and control all Forbes standards to all assigned colleagues to drive guest satisfaction and the execution of a Forbes 5 Star service experiences。

了解所有適用于本部門的福布斯標準，并按照相應的標準嚴格執行.培訓和控制所有福布斯標準，以提高客戶滿意度和執行福布斯5星服務經驗。

4. Be aware of the Guest Heartbeat feedbacks and results and communicate to lead colleagues on a daily basis to create an understanding of our guests needs and expectations to achieve and exceed the service quality goal on Dazhong Dianping at 4.7

關注賓客心語反饋及結果，并帶領團隊成員了解賓客的需求和期望來達到并超越本部在大眾點評平臺上的服務質量的目標分數4.7。

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Job Requirements:

崗位要求：

1.A minimum of 1 years outlet experience in a luxury hotel environment, preferably Forbes 4 or 5 star rated hotel.

擁有至少1年在奢華酒店的經驗，最好是來自福布斯4星或5星酒店。