崗位職責(zé)/職位描述

工作職責(zé)：
Guest Arrival Welcome
賓客到達(dá)迎接
Proactively welcome arriving guests at the hotel entrance.
主動(dòng)在酒店入口迎接抵達(dá)的賓客。
Assist with opening car doors and greeting guests warmly and professionally.
協(xié)助開(kāi)車(chē)門(mén)并以熱情專(zhuān)業(yè)的方式問(wèn)候賓客。
Create a positive and memorable first impression for every guest.
為每一位賓客創(chuàng)造良好的第一印象。

Hilton Honors Recognition
會(huì)員識(shí)別與歡迎
Recognize Hilton Honors members and returning guests whenever possible.
主動(dòng)識(shí)別 Hilton Honors 會(huì)員及回頭客。
Welcome loyalty guests back to the hotel and acknowledge their membership status.
歡迎會(huì)員賓客再次入住并表達(dá)對(duì)其會(huì)員身份的重視。
Escort Hilton Honors members to the designated check－in counters or Executive Lounge when applicable.
在適當(dāng)情況下引領(lǐng)會(huì)員客人前往會(huì)員柜臺(tái)或行政酒廊辦理入住。
Guest Escort & Check－in Assistance
賓客引領(lǐng)與入住協(xié)助
Escort guests from the hotel entrance to reception, Executive Lounge or other service areas.
引領(lǐng)賓客從酒店入口前往前臺(tái)、行政酒廊或其他服務(wù)區(qū)域。
Provide guidance and assistance during the check－in or check－out process when needed.
在需要時(shí)為賓客提供入住或退房過(guò)程中的指引與協(xié)助。
Ensure guests feel welcomed and supported throughout their arrival and departure experience.
確保賓客在到達(dá)與離店過(guò)程中都能獲得順暢和貼心的體驗(yàn)。

Transportation Assistance
交通協(xié)助服務(wù)
Assist guests with arranging transportation such as taxis, ride－h(huán)ailing services or hotel vehicles.
協(xié)助賓客安排交通服務(wù)，如出租車(chē)、網(wǎng)約車(chē)或酒店車(chē)輛。
Welcome guests arriving via hotel limousine or airport transfer services.
迎接乘坐酒店專(zhuān)車(chē)或機(jī)場(chǎng)接送服務(wù)抵達(dá)的賓客。
Monitor scheduled airport transfer arrivals and greet guests accordingly.
關(guān)注預(yù)訂接送機(jī)賓客的到達(dá)時(shí)間并進(jìn)行迎接。

Guest Engagement & Hosting
賓客互動(dòng)與主人式服務(wù)
Engage with guests in a friendly and confident manner in line with Hilton’s hosting culture.
以友好、自信的方式與賓客互動(dòng)，體現(xiàn)希爾頓主人式待客文化。
Provide a warm farewell and thank guests upon departure.
在賓客離店時(shí)給予真誠(chéng)的感謝與送別。
Deliver personalized hospitality experiences in every interaction.
在每一次賓客互動(dòng)中提供個(gè)性化的待客體驗(yàn)。

Local Knowledge & Guest Guidance
本地信息與指引服務(wù)
Maintain strong knowledge of nearby attractions, parks, shopping malls, restaurants and transportation options.
熟悉酒店周邊景點(diǎn)、公園、商場(chǎng)、餐廳以及交通信息。
Provide helpful directions and recommendations when requested by guests.
在賓客需要時(shí)提供方向指引與相關(guān)建議。
Be familiar with opening hours and locations of key facilities around the hotel.
了解周邊主要設(shè)施的營(yíng)業(yè)時(shí)間與位置。

VIP Arrival Support
VIP賓客接待
Assist with coordinating VIP arrivals together with Guest Relations and Concierge teams.
與賓客關(guān)系團(tuán)隊(duì)及禮賓團(tuán)隊(duì)協(xié)作完成VIP賓客接待。
Ensure VIP guests receive a smooth and personalized arrival experience.
確保VIP賓客獲得順暢且個(gè)性化的到達(dá)體驗(yàn)。

任職資格：
Professional appearance with confident and approachable presence.
形象端正，氣質(zhì)自信大方且富有親和力。
Well－groomed with presentation suitable for a luxury hospitality environment.
儀容儀表整潔得體，符合國(guó)際品牌酒店服務(wù)形象。
Fluent Mandarin communication skills.
普通話表達(dá)流利。
Good spoken English with the ability to communicate confidently with international guests.
具備良好的英語(yǔ)口語(yǔ)能力，能夠與國(guó)際賓客順暢交流。
Ability to communicate in Suzhou dialect is preferred.
能夠使用蘇州方言溝通者優(yōu)先。

Required Qualifications必要的資歷要求：
Previous experience in international branded hotels is preferred.
具有國(guó)際聯(lián)號(hào)品牌酒店工作經(jīng)驗(yàn)者優(yōu)先。
xperience in guest－facing roles such as Front Office, Concierge or Guest Relations is an advantage.
具有前臺(tái)、禮賓或賓客關(guān)系崗位經(jīng)驗(yàn)者優(yōu)先。
Strong guest service mindset with a proactive attitude.
具備強(qiáng)烈的賓客服務(wù)意識(shí)和主動(dòng)服務(wù)精神。
Ability to communicate and coordinate effectively with different hotel departments to resolve guest needs.
具備與酒店各部門(mén)溝通協(xié)調(diào)并解決賓客需求的能力。
Possesses strong observation skills and the ability to recognize returning guests and Hilton Honors members.
具備良好的觀察能力，能夠識(shí)別回頭客及Hilton Honors會(huì)員。
Maintains professionalism and composure in a busy hotel environment.
能夠在繁忙的酒店環(huán)境中保持專(zhuān)業(yè)與冷靜。