- 職位性質：全職
- 工作地區：福建省廈門市
- 招聘人數：3人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(一般)
- 國際聯號工作經歷：不限
- 薪資待遇：6千-7千
- 職位有效期：2026-03-26至2026-06-24
1. Be
a good team model, keep
a strong relationship with guest, responsible for the Guest Voice scores on problem resolution.
成為部門好典范，與客人建立良好的關系，為賓客滿意度調查中，解決問題的分值負責。
2. Responsible
for training and development of Front Office associates, ensure they are hospitality, outgoing and customer
service-oriented.
負責培訓和發展前廳部員工，確保他們殷勤待客，外向活潑和以提供優質服務為本。
3. Responsible
for the smooth, efficient and professional operation of Front Office.
確保前廳部的工作能夠順利、高效、專業地運作。
4. Monitor
and prepare monthly Guest Service Manager reports which requested by Front Office Manager.
督導并準備前廳部經理要求的賓客服務經理月度報表。
5.
Be familiar with cultural differences to meet
guest's specific needs and requirements.
了解客人的文化差異以便提供周到的服務。
6. Coordinate
among all departments, provides warm welcome and detailed service to hotel
guest.
與所有部門通力合作，為客人提供友好、優質、周到的酒店服務。
7. Cooperate,
coordinate and communicate with other departments as required.
根據需求與其他部門盡心合作協調和溝通。
8. Supervise
all the Front Office associates.
督導前廳部全體員工。
9. Ensure
that all Front Office associates are implement
to all hotel policies, procedures and standards while striving towards total
guest satisfaction, ensure that all of them are working in a professional
manner and attitude.
確保前廳部員工完全遵從酒店的政策，工作流程和標準以保證完全的客人滿意，確保員工專業的工作方式及態度.
10. Maximizes
every opportunity to increase hotel transportation and room upselling revenue.
抓住一切機會最大化酒店車輛收入以及房間升級促銷收入。
11. Handle
high balance guest, assist Front Desk with the payment master rooms including pending account.
處理超額消費客人，協助前臺跟進假房，包括待解決賬目。
12. Arrange
amenities and coordinate delivery time of amenities to VIP with Room Service,
ensuring timely delivery.
為VIP客人安排房間禮品并與送餐部協調送達時間并確保及時送達。
13. Inspect
Front of the House and Heart
of the House
regularly for cleanliness.
定期檢查前線區域和后臺區域的清潔狀況。
14. Be
a good team model, lead Front Office associates focus on details, anticipate
and fulfil guest need, create memorable experience for hotel guest.
成為部門好典范，帶領前廳部員工關注細節，預見并滿足客人需求，為酒店客人創造難忘體驗。
15. Report
any unusual occurrences to the Front Office Manager immediately.
如果有任何異常情況立刻向前廳部經理報告。
16. Have
Opera and Marsha skills, be able to check in and check out and handle reservations when needed in Marsha.
掌握Opera和Marsha系統，能夠為客人辦理入住、離店手續，能夠在Marsha系統中處理有關客人預定的事宜。
17. Organize
and conduct Front Office daily stand up meeting.
組織前廳部的每日例會。
18. Be
knowledgeable about the hotel product and local information.
熟悉掌握酒店產品知識，包括本地信息。
19. Be
well know the Frequent
Guest Program, the VIP Program, ensure that the above-mentioned guests are
receiving the high level service that they deserved.
熟悉酒店的?？陀媱?，VIP客人接待程序等工作流程，確保以上重要客人得到他們應享受到的高品質服務。
20. Be
well know all emergency procedures and be able to act upon emergency.
熟悉所有應急程序并且能夠在緊急情況發生時按規定予以實施。
21. Ensures
all operating equipment in Front Office in good working condition.
確保前廳部所有的操作設備正常運行。
22. Have
plans and actions in place to meet target
and mission of the company and the hotel.
所訂計劃及所做事宜需滿足公司及酒店的目標和任務。
23. Collect
all guests’ feedback and pass the information to Front Office Manager to
improve our service standard.
收集所有的客戶反饋信息，并將這些信息交給前廳部經理查看以提高我們的服務水平。
24. Maintain and update Frequent Guest Program and VIP Guest Program.
維護并更新回頭客計劃和貴賓計劃。
25. Supervise
Front Desk associates, ensure Marriott Bonvoy new enrollment and existing members’ information
are properly entered in Opera for data upload.
監督前臺員工，確保萬豪旅享家新會員和已存在的會員信息輸入到Opera中并將數據上傳。
26. According
monthly Marriott Bonvoy
enrollment goal set up daily goal to every Front Desk Agent.
根據月度會員引入目標，為前臺員工設立每天會員引入目標。
27. Daily
check the previous day’s enrollment
report, make sure every new enrolled member is qualified.
每天檢查前一天的會員引入報表，確保新加入的會員都是合格的。
28. Inspect
the cleanliness of the lobby,
Front Desk area and Concierge area frequently, check VIP rooms prior to arrival.
頻繁關注大堂，前臺區域及禮賓區域的整潔度，并檢查即將抵店的貴賓房間。
29. Monitor
the Front Desk associate check in and check out process, ensuring meet to hotel standards.
監督前臺員工的辦理入住和退房程序，確保與酒店標準符合。
30. Monitor
safe deposit box procedures, audit accuracy of cards with proper signatures, make an inventory safe deposit key
regularly.
監控保險箱程序，審查保險箱卡片有客人準確的簽字，定期盤點保險箱鑰匙。
31. Work
closely with Housekeeping to ensure accurate status of each room.
與客房部密切合作，確保每間房間的準備狀態。
32. Preview
resumes for arrival groups, organize and coordinate master accounts, check in/pre-registration procedure, than share to all
Front Office associates.
提前查看抵達團隊的信息，組織協調主賬房, 入住登記的程序, 并將信息分享給所有前廳部所有員工。
33. Daily
PSB check, make sure every check in guest profile has been key in to the PSB system correctly.
日常檢查PSB，確保每一位入住客人的信息都被準確的輸入PSB系統。
34. Review
guest comments at TripAdvisor/Ctrip website daily, share all the comments to
Front Office team, make action plan to make sure high score and first recommend
hotel at the third-party
website in Xiamen city.
每天在貓途鷹/攜程網站上查看客人對酒店的評論，并且向前廳團隊分享此些內容，制定行動計劃，在第三方網站上，確保酒店保持高分數并成為廈門首選推薦酒店。
35. Analyze
and approve discounts and rebates.
分析和批準相應的折扣和沖減。
36. Be
able to handle overbooking situation.
能夠處理房間超額預定的情況。
37. Check room rate daily, make sure there is no any mistakes caused by Front Desk associates that because of
wrong operating in system.
每日檢查房價，確保沒有由于前臺失誤的系統操作而引起的錯誤房價。
38. Check room discrepancy report daily, ensure there is no any skipper or any mistake check in by Front Desk
associates.
每日檢查房間差異報表，確保沒有逃賬客人或前臺員工錯誤操作入住。
39. Daily
check complimentary room report, make sure every complimentary room have
related supporting document.
每天檢查零房價報表，確保每一間零房價的房間都有相關支持文件。
40. Review
the previous day's occupancy and room revenues, resolve discrepancies with
Finance department.
回顧前一天的酒店入住率及房間收入，并與財務部解決差異問題。
41. Make sure all equipment in hotel maintain in a good
working condition (especially Lobby area).
確保酒店所有設備保持良好的工作狀態（尤其大堂區域）。
42. Perform related duties and special projects assigned
by Front Office Manager.
執行有關聯的職責并完成前廳部經理分派的任務。
43.
Be well groomed and conform to the hotel's dress
code and deportment.
良好的儀容并遵守酒店的行為舉止要求。
44. Be
informed about daily operations and events.
了解日常運營情況及相關事宜.
45. Be
highly presence in the lobby and connect with guest.
高頻率出現在大堂并跟客人建立聯系。
46. Know all frequent customers and be familiar with their
special request, ensure that their needs are met.
認知所有的?？筒⑹煜に麄兊奶厥庀埠?，確保他們的需求得到滿足。
47. Develop
a thorough knowledge about all brands
in Marriott International.
對萬豪旗下的所有品牌有充分地了解。
48. Be
familiar with cultural differences and know correct behaviour for each culture,
also know the different protocols and etiquette.
了解文化差異并且對于擁有不同民族文化的客人均能保持良好的舉止行為，了解不同的禮儀禮節。
49. Be
knowledgeable about all emergencies plans and know how to act upon them.
熟知所有的應急預案并會操作。
50. At
all times strive to represent Marriott in the most professional and courteous
manner.
任何時候都應該以最專業及最禮貌的舉止來展現萬豪的風采。
51. Maintain
safety by implement safety
regulation, being responsible to report all
accidents immediately.
執行安全規章制度政策，負責及時匯報所有意外事件。
52. Support
all safety programs, proceed with caution when walking on slippery floors.
支持所有的安全程序，在光滑地面上行走時要十分小心。
53. Ensure
proper safety instructions are given before operating any equipment.
在操作任何機器設備時確保有安全指導。
