- 職位性質：全職
- 工作地區(qū)：福建省廈門市
- 招聘人數(shù)：2人
- 學 歷：大專
- 工作經(jīng)驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：21-30
- 計算機能力：熟練
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：5千-5.5千
- 職位有效期：2026-05-26至2026-08-24
1.
Assist
Reception Manager
to oversee the Front Desk together, ensuring all services are provided
according to standards required
和前臺經(jīng)理共同督導和管理前臺，確保各項對客服務達到標準
2.
To
ensure that all personnel report for duty punctually wearing the correct
uniform and nametag at all times
確保員工著裝規(guī)范及正確佩戴銘牌
3.
To
ensure that all guests are provided with a courteous and professional service
at all times
確保所有住店客人都得到始終如一的恭謙有禮的職業(yè)化服務
4.
To
supervise the employees within the department, ensuring that the correct
standards and methods of service are maintained as stated in the Departmental
Operations Manual
管理及督導部門員工，確保各項服務達標并始終維持高標準
5.
To
maintain a clear and tidy work area and check daily functioning of all
equipment
維護干凈整潔的工作環(huán)境，并檢查所有工作設備
6.
To
keep the Front Office Manager and Reception Manager up to date on staff
performance
協(xié)助前廳經(jīng)理及前臺經(jīng)理提升前臺員工的工作表現(xiàn)
7.
To
report to the Front Office Manager and Reception Manager on the daily
operation
向前廳部經(jīng)理及前臺經(jīng)理匯報每日工作情況
8.
To
work closely with Reservations for daily arrivals and guest recognition in
accordance with departmental policies and procedures
和客房預訂部緊密聯(lián)系，以確保預抵店客人的各項要求按規(guī)定得到有效跟進和滿足
9.
To
monitor the posting of all charges, and verify their accuracy as required
核查帳目入帳情況，并確保其準確性
10.
To
up sell Rooms, Food and Beverage outlets and other facilities whenever
opportunities arises
利用一切機會推銷酒店客房，餐飲及相關服務設施
11.
To
promote schemes to our potential guests whenever possible
利用一切機會發(fā)展酒店會員
12.
To
ensure guest registration cards, back-up vouchers and documents are filed
accurately and according to the standards required.
確保客人的登記單，各類入住憑證和文件資料都按要求妥善準確的分類存檔
13.
To
check all due out folio’s each morning for accuracy and presentation, and to
ensure follow-up of all due out rooms is made from the departure list by 14:00
hrs each evening.
核查當日所有預離店帳目，以確保帳單的準確性，并在每日下午二點前完成所有當日預離店房間的核查
14.
To
check cashiers checked-out folio’s, ensuring that all necessary vouchers are
attached, that City Ledger transfers are handled correctly and that al is in
compliance with Credit Policies.
檢查前臺員工退房帳目的處理，以確保所有的入住憑證無一短缺，所有掛帳、轉帳都依照酒店的信用政策正確處理
15.
To
ensure all Front Office staff has sufficient floats/banks to service all guests
during their shift.
確保前臺所有員工都有足夠的備用金和零錢以滿足客人的兌換需要
16.
To
maintain control over the credit limits of all in house guests, liaising with
Assistant Managers on follow up to ensure all folio balances remain below hotel
Credit limits.
核查所有住店客人的帳戶額度，對客人超額情況進行跟進和處理，以確保所有客人的信用額度都在酒店規(guī)定之內
17.
To
maintain strict control over the return of room keys on guest check out,
ensuring guests are charges for losses according to policy.
在客人退房時收回房卡鑰匙，并確保客人的帳目無一遺漏全部結算妥當
18.
To
monitor all arriving guests through guest arrival list ensuring that all rates,
vouchers required and credit requirements are followed-up
按照當日預抵報表核查當日所有抵店客人，確保其房價、入住憑證和相關入住所需憑證都得到妥善的跟進
19.
To
ensure that all Day Use charges incurred are posted upon checkout and payment
received.
確保所有白天用房的房價都在客人離店前妥善入帳，所有的付款都能收到
20.
To
monitor guest registration cards ensuring that staff adhered to standard
required
核查客人登記單以確保員工按標準操作
21.
To
monitor and ensure rooms are ready for arrival guests.
復查并確保客房都在客人抵店前準備完畢
22.
To
report for duty punctually wearing the correct uniform and name tag. To
maintain a high standard of personal appearance and hygiene and adhere to the
hotel and department grooming standards.
核查員工著裝及銘牌佩戴情況，確保員工依照酒店的衛(wèi)生要求和儀容儀表展示給客人一個高標準的精神面貌
23.
To
provide friendly, courteous and professional service at all times
在任何時候向客人提供友善的、恭謙有禮的職業(yè)化服務
24.
To
maintain good working relationships with your colleagues and all other
departments.
和所有的同事及其它部門維持良好的工作關系
25.
To
ensure you read the hotel’s Employee Handbook and have an understanding of and
adhere to the hotel’s rules and regulations and in particular, the policies and
procedures relating to Fire, Hygiene, Health and Safety.
確保自己熟知并理解員工手冊的所有內容，確保能嚴格貫徹酒店的各項規(guī)章制度如防火、健康衛(wèi)生、安全等
26.
To
comply with local legislation as required.
嚴格遵守當?shù)胤煞ㄒ?guī)
27.
To
respond to any changes in the department as dictated by the needs of the hotel.
對因酒店的需求而引起的部門中的變化，做出積極的應對
28.
To
be flexible and extend job duties to carry out any other reasonable duties and
responsibilities within the job capability as assigned, including redeployment
to alternative departments/areas if required, to meet business demands and
guest service needs.
靈活處理工作任務的分派，以滿足實際業(yè)務要求和賓客需求
29.
To
attend training and meetings as and when required.
按需出席及參與各類培訓和會議
