
主動(dòng)與客人情感聯(lián)系,通過使用授權(quán)來創(chuàng)造一個(gè)難忘的經(jīng)歷,確保所有的客人得到個(gè)性化的友好的有效的入住和離店,根據(jù)酒店的要求和規(guī)定進(jìn)行財(cái)務(wù)操作,協(xié)助客人解決疑問,和把握好每個(gè)機(jī)會(huì)去滿足客人
Welcome Desk Agent must at all-time actively engage with guest while creating memorable experience by using empowerment. Ensure all the guests receive a personalized, friendly and efficient check-in and check-out, process all payments according to established hotel requirements and police, assisting with guest with queries and handling guest opportunities to achieve guest satisfaction
熱愛“W”品牌及其生活方式,總是對(duì)市場(chǎng)潮流十分敏感。總是尋找新的東西來領(lǐng)導(dǎo)市場(chǎng)
Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next