負責解決當班期間發生的安全問題。
負責監督接待員、收銀員及時準確地完成本職的日常工作。
要確保日常電腦報告的完成。
負責向其它班次協調交班記錄上需要溝通的事項。
在當班時間根據需要協助前廳部所有崗位的工作。
根據需要協助解決客人的投訴和問題。
要始終密切關注飯店的運作和發生的所有事情。當班期間,必須巡視飯店的各個公共區域和各部門。
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Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty
To ensure and oversee that the Receptionist shift procedures/duties are completed on time and are procedurally correct.
To ensure that computer reports are done as scheduled.
To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.
To assist all area in the Front Office Dept. whilst on duty as required.
To assist as required/requested with the solving of any guest complaints/upsets.
To ensure that you are constantly aware of and ‘up-to-date’ with all happenings and operations within the hotel It is vital that you have an obvious presence throughout the hotel, and be visible public areas whilst on duty.