免费精品国产一区二区三区麻豆,国产久久在线观看,欧美激情视频一区二区,亚洲天天鲁鲁在线观看,国产亚洲精品色一区二区,久久水蜜桃精品一二区,台湾综合婷婷一区二区三区,草色五月天,欧美精品久久久久99毛片

崗位職責/職位描述

JobDescription職位簡介

To Housekeeping Manager inthe operation of Housekeeping Department, to achieve the standards of Ascott.

協(xié)助客房部經(jīng)理管理客房部日常運作，使之達到雅詩閣的標準要求。

Major Responsibility主要工作職責

·????????To ensure the full implementation of housekeeping and "crisismanagement" policies and procedures formulated by Ascott Limited, as wellas do necessary supplement and completion according to the actual situation ofthe property.

確保雅詩閣所制定的客房部及《危機管理》的政策及程序完全落實并結合本物業(yè)的實際情況進行必要的補充及完善。

·????????Develop or assist in the formulation of department budget or work planand implement it.

制定或協(xié)助制定部門預算或工作計劃，并執(zhí)行。

·????????Responsible for monitoring the status of apartments daily, guidingsupervisors to manage attendants, and guarantee the implantation of work plan. Beresponsible for the department’s work outcomes.

負責掌握每日客房情況，指導客房領班層管理人員，落實全面的工作計劃，并對部門工作結果負責。

·????????Review arrival information on a daily basis, VIPs, regular guests, ASRmembers, long stay guests, groups, special requests etc. Follow up withrelevant department.

每日上崗前查看當日貴賓、常規(guī)客人、雅星會會員、長住客、團隊客人以及特別要求，并跟進通知有關部門。

·????????Supervise staff to comply with rules and regulations, ensure operationprocedures and service standards are met.

督導客房部的員工遵守規(guī)章制度，嚴格按規(guī)定的操作流程和服務標準工作。

·????????Appropriately arrange work and rest schedule according to operationalneeds for housekeeping staffs.

根據(jù)運營需要妥善安排好客房部員工的作息時間。

·????????Ensure the staff present a professional image of companies andindividuals in their daily work and excellent customer service.

確保客房部員工在日常工作及對客服務中體現(xiàn)良好的公司和個人專業(yè)形象。

·????????Ensure all apartments and equipment are in good condition, strictlycontrol the number of maintenance rooms and urge the timeliness of maintenanceto maximize occupancy rates.

保證客房設備設施清潔方面的完好，嚴格控制維修房的數(shù)量和督促維修時效性，以便物業(yè)客房達到滿意出租率。

·????????Establish and control the washing requirements and washing quality oflaundry and linen and check regularly to ensure the standard of laundry ironingservice.

制定和控制客衣與布草的洗滌要求和洗滌質(zhì)量，定期加以檢查、保證客衣熨洗服務的水準。?

·????????Supervise the cleaning and maintenance of guest facilities, public areasand back office (per the property’s actual situation) and be responsible forthe work outcomes.

監(jiān)督住客設施、公共區(qū)域及后勤區(qū)域(根據(jù)物業(yè)實際情況)的清潔和維護，并對工作結果負責。

·????????Monitor and control the management and cost control of materials in andout of the housekeeping department, actively and effectively control theconsumption of various items in the guest room.

監(jiān)督和控制客房部物資進出庫管理和成本控制，積極有效的控制客房各種物品的消耗。

·????????Know the use of cleaning equipment.

掌握清潔設備的使用。

·????????Manage stock inventory regularly and be responsible for the results ofinventory.

定期做好部門的盤點工作，并對盤點結果負責。

·????????Control Lost & Found, report management and file storage.

監(jiān)督客人遺留物品的處理，報表的管理和檔案資料的儲存。

·????????Conduct monthly expenditure estimates to match actual consumption, activelyinnovate and take effective cost reduction measures.

配合實際的收入開銷做好本部門的開支預算，積極創(chuàng)新并采取有效的降本措施。

·????????Maintain good communication and coordination with all internal andexternal stakeholders at all times.

隨時與物業(yè)內(nèi)外所有相關人士保持良好溝通和協(xié)調(diào)。

·????????Efficiently, promptly, courteously and timely deal with guestrequirements, inquiries and complaints. If necessary, promptly report to yoursuperiors.

高效、快速、禮貌和及時處理客戶的要求、詢問和投訴。如有需要，及時向上級匯報。

·????????Understand and familiar with the corresponding brand knowledge, andactively participate in various activities organized by the property.

了解和熟悉對應的品牌知識，積極參加物業(yè)組織的各類活動。

·????????Ensure all reporting and servicing deadlines are met on a timely basis.

確保所有報告和服務都按時完成。

·????????Ensure compliance with Ascott and related policies, procedures andstandards.

確保并遵守雅詩閣相關的政策、程序和標準。

·????????Ensure a high level of cleaning is maintained in work area.

保持維護所在工作區(qū)域的高度整潔。

·????????Work as property Manager On Duty (MOD) per plan.

按排班擔任物業(yè)值班經(jīng)理。

·????????Periodically train all department staff, evaluate and track their post-trainingresults

定期對客房部員工進行必要的培訓，對培訓結果進行考核追蹤。

·????????In compliance with the Ascott Group'sEnvironmental Health and Safety (EHS) guidelines and policies, pay attention toenergy conservation and the safe operation in daily work, responsiblefor the risk management within the scope of his own position.

遵守雅詩閣集團的環(huán)境健康安全(EHS)方針政策，日常工作中注意節(jié)能和安全操作，對本崗位風險管理事件負責。

·????????Discipline staff when applicable.

約束員工遵守紀律。

·????????Other duties assigned by superiors.

完成上級交辦的其他任務。

Requirements資質(zhì)需求

·????????Diploma or equivalent and above preferred.

大專學歷者優(yōu)先考慮。

·????????At least 3 years’ housekeeping working experience required insupervisory position.

至少三年以上客房部管理工作經(jīng)驗 。

·????????Good knowledge and very familiar with all housekeeping area operations.

掌握客房部工作知識并且十分熟悉客房部日常運行。

·????????English language skill preferred.

良好的英語能力優(yōu)先考慮。

·????????Good communication skills.

良好的溝通技巧。

·????????Be good at organizing and problem solving.

良好的組織以及解決問題的能力。

·????????Able to use Word, Excel and PowerPoint effectively, with the ability toanalyze data and prepare reports.

能有效使用Word, Excel和PowerPoint軟件，能夠分析數(shù)據(jù)和準備報告。

·????????Good knowledge of cost control and stock management.

良好的成本控制能力，熟悉庫存管理。

·????????Strict compliance with procedure, good communication skills, ability to solveproblems and deal with emergencies.

嚴格按照程序工作且具有良好的溝通能力，解決問題，處理突發(fā)事件的能力。

·????????Ability to work under pressure.

能承受工作壓力。