- 職位性質：全職
- 工作地區：上海市浦東新區
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：1萬-1.1萬
- 職位有效期：2026-04-08至2026-07-07
職位：值班經理
崗位職責/職位描述
Major Responsibility 主要工作職責
?
Deal with daily check in/out, reservations and reception task.
處理日常的入住、退房、預定和接待工作。
?
Assist Manager in arrangements for staff’s working schedule and shift.
協助部門經理安排好前廳部員工的正常工作安排及班次。
?
Supervise and guide guest service officers in their daily work and front desk for superior customer service embodied in the professional image of companies and individuals.
監督并指導前廳部員工在日常工作及對客服務中體現優質的公司和專業形象。
?
Proper and timely processing of customer requirements, inquires and complaints. If necessary, promptly report to their superiors.
妥善且及時處理客戶的要求、咨詢和投訴。如有需要，及時向上級匯報。
?
Ensure and comply with Ascott relevant policies, procedures and standards.
確保并遵守雅詩閣相關的政策、程序和標準。
?
Record and summarize the problems and deficiencies in daily work， which needs to be reported to Guest Service Manager periodically.
記錄并總結日常工作中的問題和不足之處，并定期向前廳經理匯報。
?
Periodical training to all department staff.
定期對前廳部員工進行必要的培訓。
?
In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work, responsible for the risk management within the scope of his own position.
遵守雅詩閣集團的環境健康安全(EHS)方針政策，日常工作中注意節能和安全操作，對本崗位風險管理事件負責。
?
Patrol and check the hardware condition and personnel appearance, labor discipline and service quality in each area, summarize and sort out the problems found and follow up the optimization.
巡視及檢查各個區域的硬件情況及人員的儀容儀表，勞動紀律和服務質量，對于發現問題做好匯總整理和后續優化跟進。
?
Handle complaints and emergencies, arrive at the scene in the first time, report and deal with the situation in a timely manner.
處理投訴及突發事件，在迅速內趕到現場，根據情況及時進行匯報和處理。
?
Maintain customer relationship, including but not limited to ASR expansion, Long-stay visit, OTA coordination and follow up, to promote the property to get a better reputation. Collect customer satisfaction feedback (CSAT\NPS\GRI\ORM).
做好客戶關系維護，包括但不僅限于ASR的拓展、常住客戶的拜訪、OTA的接待及回訪，以促進物業得到更好的口碑。負責客戶滿意度收集（CSAT\NPS\GRI\ORM）。
?
Complete urgent tasks and temporary work assigned by Residence Manager and Guest Service Manager.
完成駐店總經理、前廳部經理布置的緊急任務和臨時性工作。
Requirements 資質需求
?
College degree or above, major in hotel management, tourism or graduate in language related.
大專以上學歷，酒店管理、旅游類或者語言類專業畢業。
?
More than 5 years’ service / experience of Front Desk.
具有5年以上服務公寓或星級酒店前廳工作經驗。
?
Good communication skills have good English / Japanese / Korean speaking ability.
良好的溝通能力，具備良好的英語或日語/韓語口語能力。
?
Good grooming, be familiar with Front Desk working process.
良好的儀容儀表，熟悉前廳工作流程。
?
Can be accepted shift work.
可接受輪班工作制。
?
Able to work under pressure.
能夠承受工作壓力。
