- 職位性質：全職
- 工作地區：上海市浦東新區
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：7千-8千
- 職位有效期：2026-04-08至2026-07-07
職位：前廳部主管
崗位職責/職位描述
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Manage, supervise and mentor the front desk team, enforcing adherence to property standards, policies, and procedures.
管理、監督和指導前臺團隊，確保遵守物業的標準、政策和程序。
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Collaborate closely with other departments to ensure customers get pleasant experience.
與其他部門緊密合作，確保為客人提供愉悅的入住體驗。
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Effectively handle guest complaints and inquiries, demonstrating professionalism and empathy.
有效處理客人的投訴和咨詢，展現專業精神和同理心。
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Continuously monitor and evaluate front desk performance, providing timely feedback, training, and development opportunities.
持續監督和評估前臺表現，提供及時的反饋、培訓和發展機會。
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Conduct regular training sessions for the Guest Service team to enhance their skills and knowledge.
定期為前廳團隊進行培訓，以提高員工的技能和知識。
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Ensure the accuracy and efficiency of reservation, check-in/check-out, and other front desk procedures. Conduct room booking, room status control, price adjustment, etc. if any.
確保預訂、入住/退房和其他前臺程序的準確性和效率。處理預訂，開關房，調價等預訂工作若有。
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Responsible for checking the grooming and working status of the staff on duty, pay attention to the shift information.
負責檢查當班員工的儀容儀表以及工作狀態，關注當天交班信息。
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Coordinate and manage the work shifts of the team, know customers information of the day and the next day, arrange work shifts reasonably, coordinate the relationship of each shift to ensure the smooth operation.
協調部門員工班次并做好管理，掌握當日及次日客情狀況，合理排班，協調好各個班組關系，確保前臺穩定運作。
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Assist to organize, coordinate, arrange and implement VIP reception with other departments to ensure VIP customers get pleasant experience.
協助組織協調安排、執行落實VIP接待工作，確保VIP客戶能得到舒適和愉悅的入住體驗。
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Analyze operational data, prepare reports, and recommend improvements to enhance front desk operations and guest satisfaction.
分析運營數據，準備報告，并提出改進建議，以提升前臺運營和客人滿意度。
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Assist Guest Service team to plan, execute and carry out effective guest activities or support other activities according to the brand attributes, including but not limited to Brand 360, Ascott Care and other event themes.
協助前廳團隊依照所屬品牌屬性積極計劃、執行開展有效的住客活動或支持其他活動，包括但不僅限于品牌360、雅詩閣關懷等活動主題。
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Assist GSM in cost control, resources allocation, operating cost reduction. Assist to develop and implement the department's budget, ensure all accounts are accurate and closed within the safe account period. Assist in department CAPAX management.
協助前廳部經理進行成本管理，合理調配資源，降低運營成本。協助制定和執行本部門的財政預算, 及時有效的跟進處理所有賬目，確保賬目的準確和在安全賬期間內結算。同時協助部門固定資產管理。
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Assist to conduct sales activities, including but not limited to Up Selling, Walk-in, ASR and property accessories.
協助進行銷售活動，包括但不僅限于Up Selling、Walk-in、雅星會會員招募以及物業周邊產品。
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Be familiar with and strictly abide by the local government's personnel information registration system for public security administration and Exit and Entry Administration, so as to timely and accurately report information as required.
熟悉并嚴格遵守地方政府對治安管理、出入境管理的人員信息登記制度，做到及時、準確按要求上報信息。
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Work as property Manager on Duty (MOD) according to needs
根據物業需要按排班擔任物業值班經理。
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Assist to implement all Ascott audit processes.
協助落實雅詩閣所有審計流程。
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In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work, responsible for the risk management within the scope of his own position.
遵守雅詩閣集團的環境健康安全(EHS)方針政策，日常工作中注意節能和安全操作，對本崗位風險管理事件負責。
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Fulfill any additional tasks assigned by superior.
完成上級分配的其他任務。
