- 職位性質(zhì)：全職
- 工作地區(qū)：江蘇省蘇州市
- 招聘人數(shù)：若干
- 學(xué) 歷：大專
- 工作經(jīng)驗：3年以上
- 提供食宿：不提供食宿
- 年齡要求：不限
- 計算機(jī)能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：5千-6千
- 職位有效期：2026-04-03至2026-07-02
職位：前廳部主管（工業(yè)園區(qū)）
崗位職責(zé)/職位描述
·?Manage, supervise and mentor the front desk team, enforcing adherence to property?standards, policies, and procedures.
管理、監(jiān)督和指導(dǎo)前臺團(tuán)隊，確保遵守物業(yè)的標(biāo)準(zhǔn)、政策和程序。
·?Collaborate closely with other departments to ensure customers get pleasant experience.
與其他部門緊密合作，確保為客人提供愉悅的入住體驗。
·?Effectively handle guest complaints and inquiries, demonstrating professionalism and empathy.
有效處理客人的投訴和咨詢，展現(xiàn)專業(yè)精神和同理心。
·?Continuously monitor and evaluate front desk performance, providing timely feedback, training, and development opportunities.
持續(xù)監(jiān)督和評估前臺表現(xiàn)，提供及時的反饋、培訓(xùn)和發(fā)展機(jī)會。
·?Conduct regular training sessions for the Guest Service?team to enhance their skills and knowledge.
定期為前廳團(tuán)隊進(jìn)行培訓(xùn)，以提高員工的技能和知識。
·?Ensure the accuracy and efficiency of reservation, check-in/check-out, and other front desk procedures.?Conduct?room booking, room status control, price adjustment, etc. if any.
確保預(yù)訂、入住/退房和其他前臺程序的準(zhǔn)確性和效率。處理預(yù)訂，開關(guān)房，調(diào)價等預(yù)訂工作若有。
·?Responsible for checking the grooming?and working status of the staff on duty, pay attention to the shift information.?
負(fù)責(zé)檢查當(dāng)班員工的儀容儀表以及工作狀態(tài)，關(guān)注當(dāng)天交班信息。
·?Coordinate and manage the work shifts of the team, know customers information of the day and the next day, arrange work shifts reasonably, coordinate the relationship of each shift to ensure the smooth operation.
協(xié)調(diào)部門員工班次并做好管理，掌握當(dāng)日及次日客情狀況，合理排班，協(xié)調(diào)好各個班組關(guān)系，確保前臺穩(wěn)定運作。
·?Assist to organize, coordinate, arrange and implement VIP reception with other departments to ensure VIP customers get pleasant experience.
協(xié)助組織協(xié)調(diào)安排、執(zhí)行落實VIP接待工作，確保VIP客戶能得到舒適和愉悅的入住體驗。
·?Analyze operational data, prepare reports, and recommend improvements to enhance front desk operations and guest satisfaction.
分析運營數(shù)據(jù)，準(zhǔn)備報告，并提出改進(jìn)建議，以提升前臺運營和客人滿意度。
·?Assist?Guest Service?team to plan, execute and carry out effective guest activities or support other activities according to the brand attributes, including but not limited to Brand 360, Ascott Care and other event themes.?
協(xié)助前廳團(tuán)隊依照所屬品牌屬性積極計劃、執(zhí)行開展有效的住客活動或支持其他活動，包括但不僅限于品牌360、雅詩閣關(guān)懷等活動主題。
·?Assist GSM in cost control, resources?allocation, operating cost reduction. Assist to develop and implement the department's budget, ensure all?accounts are accurate and closed within the safe account period. Assist in department CAPAX?management.
協(xié)助前廳部經(jīng)理進(jìn)行成本管理，合理調(diào)配資源，降低運營成本。協(xié)助制定和執(zhí)行本部門的財政預(yù)算, 及時有效的跟進(jìn)處理所有賬目，確保賬目的準(zhǔn)確和在安全賬期間內(nèi)結(jié)算。同時協(xié)助部門固定資產(chǎn)管理。
·?Assist?to conduct sales activities, including but not limited to Up Selling, Walk-in, ASR?and property accessories.?
協(xié)助進(jìn)行銷售活動，包括但不僅限于Up Selling、Walk-in、雅星會會員招募以及物業(yè)周邊產(chǎn)品。
·?Be familiar with and strictly abide by the local government's personnel information registration system for public security administration and Exit and Entry Administration, so as to timely and accurately report information as required.
熟悉并嚴(yán)格遵守地方政府對治安管理、出入境管理的人員信息登記制度，做到及時、準(zhǔn)確按要求上報信息。
·?Work as property Manager on Duty (MOD) according to needs
根據(jù)物業(yè)需要按排班擔(dān)任物業(yè)值班經(jīng)理。
·?Assist to implement all Ascott audit processes.
協(xié)助落實雅詩閣所有審計流程。
·?In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work,?responsible for the risk management within the scope of his own position.
遵守雅詩閣集團(tuán)的環(huán)境健康安全(EHS)方針政策，日常工作中注意節(jié)能和安全操作，對本崗位風(fēng)險管理事件負(fù)責(zé)。
·?Fulfill any additional tasks assigned by superior.
完成上級分配的其他任務(wù)。
