- 職位性質：全職
- 工作地區：上海市浦東新區
- 招聘人數：4人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：5千-5.5千
- 職位有效期：2026-04-28至2026-07-27
職位：前廳部接待員
崗位職責/職位描述
工作任務：
? Assist lyf guests with check-in procedures.
協助lyf 住客辦理入住手續。
? Handle guest queries related to facilities, services, registration, as well
as provide information about local attractions and events.
處理住客關于設施、服務、登記的相關問詢，并提供有關當地景點和活動的信息。
? Conduct property tours for new and potential lyf guests.
帶領新住客及潛在賓客參觀lyf 物業。
? Receive and promptly transmit messages to guests.
接收并及時向住客傳達信息。
? Resolve loyalty member-related issues to establish a cohesive community and
manage member expectations.
解決會員相關的問題，以建立和諧社區，并管理會員的期望值。
? Promote and encourage the growth of ASR membership and lyf digital
membership.
推廣并激勵ASR 會員和lyf 數字會員的增長。
? Monitor and maintain record of room availability
using the Property Management System (PMS) or Reservation Management System
(RMS).
使用酒店管理系統(PMS) 或RMS 監控并記錄客房可用狀態。
? Adhere to corporate guidelines for all operational processes.
遵守公司所有運營流程的指導方針
? Perform bookkeeping activities when required.在必要時進行記賬
? Conduct regular rounds to ensure cleanliness in all areas, with a focus on
social spaces.定期巡視以確保所有區域的清潔，重點關注社交活動區域
? Manage walk-in inquiries, emails, and other lyf-related enquiries.
管理上門自洽的客戶咨詢、電子郵件及其他lyf 相關的問詢
??Maintain guests' preference profiles and track their likes and dislikes.
維護住客個人愛好的檔案管理，跟進了解他們的喜好與不喜歡的事物。
? Assist the Ambassador of Buzz (AOB) in executing community initiatives that
create connections between guests.
協助lyf使者執行能夠促進住客聯系的社區活動。
? Support the AOB in curating and planning the event calendar for guests.
支持lyf使者策劃和安排賓客的活動日程。
? Proactively engage with guests, providing constructive recommendations to
enhance their overall stay experience.
主動與住客交流互動，提供積極的建議以提升住客整體的住宿體驗。
? Anticipate and address guests' needs to exceed their expectations.
預判并滿足住客的需求，以超越他們的期望。
? Supervise events to ensure compliance with house
rules and address any issues that arise.監管物業活動以確保遵守公司規定，并解決可能出現的任何問題
? Assist in light housekeeping and liaise with outsourced contractors for
cleaning and maintenance.
協助進行簡單的客房清潔工作，并與服務外包商聯絡進行清潔和維護
資格要求：
? Diploma holder and above in related fields such as
hospitality, events, operations, F&B, IT etc.
大專或以上學歷，酒店管理、活動管理、酒店運營、餐飲、信息技術等相關領域。
? Experience in guest service or customer-facing roles is preferred.
具有賓客服務或直接服務客戶的經驗者優先。
? Dynamic and self-motivated with strong verbal and written communication
skills in both English and Chinese.
充滿活力且自我驅動力強，流利的中英文口頭及書面溝通技能。
? Highly organized with excellent multitasking abilities.
較強的組織能力，并具備優秀的多任務處理能力。
?? Attention to detail and able to anticipate and react to the needs of
guests’ demands
注重細節，能夠預判并處理賓客需求。
? Knowledge of property management systems and other relevant software is a
plus.
熟悉酒店管理系統及其他相關軟件者優先。
? Tech savvy, able to pick up and use new systems and technology solutions
easily
精通技術，能夠輕松掌握和使用新的系統和技術方案。
?
Familiarity with local attractions, services, and events.
熟悉當地景點、服務和活動。
? Ability to remain calm and composed in challenging situations.
能夠在有挑戰的情況下保持冷靜和鎮定。
? Flexibility to work in shifts, including weekends and public holidays.
能夠靈活地輪班工作，包括周末和公共假期。
? Customer-oriented, warm and friendly personality with a genuine passion for
creating a welcoming and inclusive community atmosphere.
以客戶為中心，有熱情、友好的個性，真正有熱情營造舒適和包容的社區氛圍。
上海張江達社lyf酒店（上海浦東新區求新路55弄1號）
