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崗位職責/職位描述

·?Responsible for the overall management of reservation process, optimize booking channels, control inventory and pricing, improve booking conversion rate and customer satisfaction, and support the achievement of the revenue goals.

負責酒店預訂全流程的統籌管理，優化預訂渠道、控制庫存與價格，提升預訂轉化率與客戶滿意度，助力酒店營收目標達成。

·?Overall manage the reservation process, including own channels and distribution channels. ensuring accurate order information.

統籌管理物業預訂業務，包括自有渠道與分銷渠道的預訂處理、訂單確認、變更及取消等全流程，確保訂單信息準確無誤。

·?Handle booking-related customer inquiries and complaints, provide solutions for complex booking needs (such as long stays, group bookings, special amenities), and improve customer experience and loyalty.

預訂相關客戶咨詢與投訴，針對復雜預訂需求（如長住、團隊預訂、特殊禮遇）提供個性化解決方案，提升客戶體驗與忠誠度。

·?Strictly implement the reservation policies and compliance requirements, including data security, customer information protection, etc., to avoid operational risks.

嚴格執行集團預訂政策與合規要求，包括數據安全、客戶信息保護等，規避運營風險。

·?Ensure a positive RevPAR and RGI growth for responsible properties.

確保所負責物業每間可售房收入和指數的收益增長。

·?Identify new business opportunities for different market segments.

能夠洞悉不同市場的新業務機會。

·?Review business intelligence data to ensure reservation data accuracy and communicate with operations team to minimize reservation errors.

審核業務信息數據以保證預訂數據準確性，與運營團隊溝通以減少預訂誤差。

·?Utilize the Revenue Management internal forecast and daily pick-up tools to review pricing strategies and prepare a 3-month market segment outlook.

利用內部預訂管理預測和相關統計工具進行價格策略審核，并進行未來3個月市場預計展望。

·?Complete and analyze monthly reports.

制作分析月度相關報表。

·?Provide yield analysis for high demand periods, promotions and campaign activities.

為旺季、促銷和營銷活動提供收益分析。

·?Host biweekly revenue meetings (minimal) within the property to identify risks and opportunities for the property for the coming month and 2 months ahead.

組織物業內部至少每兩周一次的收益例會，為物業提供未來1-2個月的風險趨勢和市場機會預測。

·?Assist in annual review of property budget, rate structure and Sales & Marketing action plans.

協助物業的預算、價格體系和市場銷售活動計劃的年度審核。

·?Work closely with the regional revenue management team on follow-up tasks required.

與區域收益管理團隊進行緊密合作并跟進相關工作。

·?Adhere strictly to Ascott's policies, procedures, and standards.

嚴格遵守雅詩閣的政策、程序和標準。

·?In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work, responsible for the risk management within the scope of his own position.

遵守雅詩閣集團的環境健康安全(EHS)方針政策，日常工作中注意節能和安全操作，對本崗位風險管理事件負責。

·?Fulfill any additional tasks assigned by superior.

完成上級分配的其他任務。

資質要求：

·?College degree or above, majoring in hotel management, tourism, or language-related fields.

大專以上學歷，主修酒店管理、旅游或語言類相關專業。

·?More than?2 years reservation and revenue management?working experience in hotels?or service residences.

2年以上酒店或服務公寓預訂和收益相關工作經驗。

·?Proficient in hotel management software and computer systems.

熟練使用酒店管理軟件和計算機系統。

·?Good?communication?and problem-solving abilities.

良好的溝通和解決問題的能力。

·?good command of spoken and written English.?

具備良好的英語口語和書面能力。

·?Positive attitude and dynamic team player.

態度積極，充滿活力，有團隊合作精神。

·?Ability to work under pressure.

能夠在壓力下工作。