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主要職責
·?Co-ordinate daily operations of the banquet floor to maximize profit and guest satisfaction.
協(xié)調(diào)宴會樓層的日常運營從而實現(xiàn)利潤和賓客滿意度最大化。
·?Ensure the collection of all payments from all banquet functions, by following the standard payment processing procedures established by the hotel.
通過執(zhí)行酒店制定的標準收款流程確保所有宴會款項的到位。
·?Up-sell banquet items such as menu/ beverage options to maximize revenue.
鼓勵員工推銷宴會廳菜單/酒單上的產(chǎn)品從而實現(xiàn)利潤最大化。
·?Control and secure department inventory.
監(jiān)控并保證部門庫存安全。
·?Monitor costing of banquet supplies, labour, food and beverage.
監(jiān)督宴會的供應、勞動力和食物酒水的成本。
·?Minimize cost wherever possible without compromising on quality.
在保證質(zhì)量的同時盡量使成本最小化。
·?Ensure accuracy of Banquet invoices and that additional services and products rendered are charged accordingly.
確保宴會發(fā)票的準確性；提供附加服務和產(chǎn)品相應地收取的費用。
·?Review Engagement and Pulse Reports and form action plans to address issues reflected in the staff survey.
瀏覽員工滿意度報告并制定行動計劃,以解決反映在員工調(diào)查的中的問題。
·?Complete annual and mid year performance reviews for staff accordingly.
完成年度和半年度員工績效評估。
·?Seek further clarification from the Banquet ?Manager should discrepancies arise.
如有差異產(chǎn)生及時向宴會廳經(jīng)理進一步說明情況
·?Hold daily operation briefings to ensure smooth workflow and explain to staff regarding their assigned tasks and expected outcome.
主持日常運營例會從而確保工作順利開展并向員工解釋他們的計劃任務和預期結果
·?Assign tasks and duties to all staff, with regards to set up, service and closing procedures. 
向所有員工委派相關開檔、服務和收檔的任務和職責
·?Ensure all staff are utilized to their fullest potential and that all works assigned are completed in a satisfactory manner
確保所有員工的潛能被開發(fā)利用，并圓滿完成所有被委任的任務
·?Check that all employees report to work at scheduled time and are in proper uniform, abiding to the hotel’s grooming standards. Take disciplinary actions when appropriate.
核實所有員工按規(guī)定時間報到上班并按酒店儀容儀表標準統(tǒng)一著裝。必要時給予紀律處分
·?Achieve high standards of service and satisfaction by closely controlling quality and monitoring consistency of the assigned tasks completed by staff
通過嚴格監(jiān)控員工的服務質(zhì)量和完成任務的一致性確保達到高標準的服務和賓客滿意度
·?Keep track of any hours worked overtime
記錄所有工作時間包括加班時間
·?Approve time off during slow business period without affecting normal business operations
在不影響商務運營的前提下批準在非高峰時間的員工休假
·?Ensure inventory is maintained in clean and good condition and is properly stored at all times
確保所有庫存始終保持干凈并處于良好狀態(tài)，存儲得當
·?Ensure sufficient and proper inventory for upcoming banquets and events; Purchase additional items as needed while abiding to hotels requisition policy
確保為即將到來的宴會和會議做好充足的準備；在遵守酒店征用政策的前提下采購額外的物品
·?Inspect the quality and set up of additional services requested by client 
檢查按賓客要求所提供的特殊服務的布置及其質(zhì)量
·?Ensure additional services are set up according to clients’ specifications prior to the start of the event
確保賓客的特殊要求在會議開始前按其規(guī)定準備就緒
·?Pay close attention to products and services provided by other departments or third party companies
密切關注由其他部門或第三方公司提供的產(chǎn)品和服務
·?Report any discrepancies or subpar quality to F&B Director
向餐飲總監(jiān)報告任何服務產(chǎn)品差異和次佳服務
·?Coordinate with the Housekeeping Department to arrange regular and Spring cleaning of banquet areas 
與客房部協(xié)調(diào)定期安排宴會區(qū)域大掃除
·?Communicate with the flower shop to ensure that all floral arrangement deliveries are according to clients’ specifications, presentable and of good quality. Rectify any discrepancies immediately.
和花房溝通從而確?；ɑ懿贾梅峡蛻粢?，擺放到位，外形美觀且質(zhì)量良好。如有差異及時修整
·?Communicate with the Banquet office, Beverage department, kitchen and stewards to ensure clarity of information relayed
和宴會辦公室、餐飲辦公室、廚房以及管事部溝通從而確保信息的準確傳遞
·?Pay particular attention to all last minute requests and assure that they are accommodated
特別注意賓客的緊急要求并確保其要求得到滿足
·?Attend all Banquet Department Meetings, F&B weekly department meetings and daily morning briefings
參加宴會部門例會，餐飲部周會和每日晨會
·?Lead and direct all staff in a positive manner so as to create a desirable work environment
引領和指導員工擁有積極的工作態(tài)度從而創(chuàng)造和諧的工作環(huán)境
·?Motivate all personnel to ensure that all staff carry out their duties to the best of their ability
激勵所有員工從而確保所有員工在執(zhí)行任務時全力以赴
·?Train and guide banquet staff on service skills and Standard Operating Procedures 
在服務技巧和標準化操作流程上培訓并指導宴會廳員工
·?Conduct monthly communication meetings with staff and Banquet Sales Manager 
和部門員工以及宴會銷售經(jīng)理一起召開每月溝通例會
·?Submit minutes of monthly communication meetings to the F&B Director. Minutes should include the objective and summary of the meeting as well as specific concerns raised during the meetings
向餐飲總監(jiān)提交每月溝通例會記錄。記錄內(nèi)容包括會議目的、會議總結以及會議中的特殊事項
·?Communicate with the kitchen and executive chef, with regards to the set up requirements of all Buffets, and service of all western and Chinese banquets
與廚房和主廚就自助餐布局和所有中西餐宴會服務及時正確溝通
·?Ensure appropriate service equipment is in stock 
確保所需的服務設施設備庫存充足
·?Pass on any changes in details of function such as timing, number of attendees or any other last minute requests to the kitchen and other related departments
就會議時間，參會人數(shù)或其他任何臨時需求與廚房和其他相關部門及時溝通
·?Greet function organizers or/and Host of the Function on arrival, introduce yourself as the point of contact for their event; discuss such matters as final objectives, timing, and seeing to any special requests or changes that may occur.?
宴會組織者/宴會主持到達會場時，問候并向其介紹自己為會場聯(lián)系人；與其溝通定奪宴會時間、最終目標等細節(jié)，并留意會出現(xiàn)的任何特殊需求或突發(fā)變化。
·?Go over any special requests with function organizers or/and Host of the Function to make sure all requests are understood and accommodated.?
和宴會組織者或宴會主持重復確認任何特殊要求以確認所有需求被理解并得到妥善安排。
·?Obtain a copy of the Banquet Function/Event Order and to be familiarized with the clients’ specifications.
獲得一份宴會會議訂單并熟悉客戶的特殊需求。
·?Ensure all details on the Banquet Function/Event Order are delivered
確保所有宴會功能廳/宴會訂單細節(jié)要求被執(zhí)行
·?Types of functions
宴會類型
·?Set up time and style
布局風格
·?F&B requirements
餐飲設備
·?Audio visual requirements
視聽設備
·?Manning
人員編制
·?Linen specifics 
布草要求
·?Equipment needs
設備需求
·?Additional services and special requests.
附加服務和特殊要求
·?Resolve and follow up with any guest-related issues arise during functions and events. Rectify in a professional and satisfactory manner while abiding to hotel’s policies.
解決并跟進所有在活動或宴會中發(fā)生的與賓客相關的糾紛。在遵循酒店政策的前提下以專業(yè)的態(tài)度完滿解決紛爭。
·?Inspect banquet rooms, quality of food and beverage and final set up ensuring everything is in presentable and working order.?
檢查宴會室，宴會食物酒水質(zhì)量和最終布局從而確保所有食物外觀優(yōu)雅，所有設備工作井然有序。
·?Inspect the banquet area on a daily basis ensuring cleanliness and that all lights and electrical equipment are in good working order. Report any area that needs attention to the Housekeeping Department/ Engineering Department.
進行宴會區(qū)域日常巡視檢查從而確保干凈整潔，所有電燈和電器設備保持良好工作狀態(tài)。向客房部或工程部及時報告任何需要注意的區(qū)域。
·?Check all Banquet areas for potential safety hazards, such as damaged chairs, tables and tripping hazards. Remove the hazard immediately, if possible and report to the appropriate department.?
檢查所有宴會區(qū)域以確保無潛在安全隱患，如被損壞的桌椅和絆倒危險。如有條件，及時移除隱患設備并報告給相關部門。
·?Ensure cleanliness of all function rooms and restroom facilities, before and after each function. Report any area that needs attention to the Housekeeping Department/Engineering?Department.
確保所有功能廳和休息室設備在會議開始前和結束后保持整潔干凈,?向客房部和工程部及時報告需要特別注意的宴會區(qū)域。
·?Ensure that all guest comments are brought to the attention of the Conference and Banquet Manager.
確保所有賓客評論得到會議和宴會廳經(jīng)理的關
·?Check that all signboards are accurate and that all signage is correctly placed.
確保所有布告板和引導標示正確并擺放正確。
·?Supervise the service of all functions to ensure the highest level of service and quality are achieved
監(jiān)督所有功能廳的服務從而確保提供最高水平的服務和產(chǎn)品質(zhì)量。
·?Ensure safe handling, use and storage of all equipment by training staff on proper handling procedure. Report all breakage to the Chief Steward.
按正確操作流程培訓員工從而確保正確處理、使用和存儲餐廳設備。如有破損及時向管事部經(jīng)理報告。
·?Ensure all store rooms and linen rooms are in a neat and clean manner at all times.
確保所有儲藏室和布草間始終保持干凈整潔。
·?Monitor standards of guest facilities and service quality
監(jiān)督為賓客提供的設施和服務質(zhì)量標準。
·?Ensure compliance with Hotel’s Risk Management Policy
確保遵守酒店的風險管理政策。
·?Ensure compliance with Hotel’s Environmental Policy
確保遵守酒店的環(huán)境政策。
·?Take part in required events that support the local community
參加并支持當?shù)氐纳鐓^(qū)活動。
·?Performs other duties related to the function as assigned by the?DOFB.
執(zhí)行領導分配的各項職責。

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