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崗位職責/職位描述

快速準確地建立手機、郵件或傳真更更改\賠償\取消所有預定要求的標準。

Processes/Amends/Cancels all reservations requested by phone, mail or fax directly in Spirit system, promptly and accurately to established standards.

跟進所有公司的信用卡政策，確保準確收到所有的收入。

Adheres to all company credit policies to ensure all revenue expected will be received.

注意已經預定的空房及比率控制。

Adheres to pre-set availability and rate controls.

確保所有的互通信件、傳真、電子郵件在24小時內被快速地回復。

Ensures all correspondences, faxes and electronic mail to be promptly replied within 24hours.

確保所有團隊/會議排房單被快速準確地輸入，避免任何不使用房間而拖欠酒店的房間收入。

Ensures all Group/Conventions rooming list are entered promptly and accurately, releasing any unused rooms back to Hotel’s room inventory.

確保恰當的處理電話咨詢，并總是表現出專業性和禮貌。

To ensure proper handling of telephone inquiries and always reflects professionalism and politeness.

檢查每日的預定，確保所有的預定被完全并準確的輸入。

Checks daily arrivals to ensure all reservations entries are complete and accurate.

以禮貌、高效的方式處理客人及員工的要求，遇到投訴或問題，如果不能馬上找到解決辦法，并給予迅速追蹤。

Handles guest and Associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.