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崗位職責/職位描述

Reports complaints or problems to Lead Host/ Assistant Manager if no immediate solution can be found.

遇到客人的投訴或問題，如果不能馬上找到解決辦法，則匯報給前臺主管/副理。

Ensures that guests receive a speedy and efficient check in/ out.

確保客人得到快速、高效、準確的入住登記和結帳離店服務。

Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.

確保嚴格遵守酒店的收銀程序，所有備用金都要根據財務部設立的政策和程序合理使用。

Ensures that the guests’ bill is presented and collected accordingly.

確保提供給客人的帳單是正確的，以及收款也是正確的。

Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel.

確保前廳部與其它部門高度的配合。

Provides courteous and professional service at all times.

始終提供禮貌且專業的服務。

Attends hotel training sessions as scheduled to improve skills and knowledge.

根據安排參加酒店及部門培訓以提高知識和技能。

To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programs whenever opportunities arise.

確保具有高水平的酒店產品知識，以便在機會出現時，宣傳/銷售客房、餐廳及其它設施/活動。

Provides courteous and professional service at all times.

始終提供禮貌且專業的服務。