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崗位職責(zé)/職位描述

遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。
Delivers the brand promise and provide exceptional guest service at all times.

熟悉掌握酒店的產(chǎn)品知識(shí)及服務(wù)標(biāo)準(zhǔn)。
Be familiar with the hotel's products and services and policies.

協(xié)助所有客人的行李存放，確保遵守正確的處理、儲(chǔ)存、安全的程序。

Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.

指引客人及來(lái)訪者到任何酒店的設(shè)施。

Directs guests and visitors to any of the Hotel’s facilities.

禮貌而高效地處理所有客人和內(nèi)部的投訴和詢問(wèn)，確保問(wèn)題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

保持與顧客和同事的良好合作關(guān)系。
Maintains positive guest and associate interactions with good working relationships.