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崗位職責/職位描述

Delivers the brand promise and provide exceptional guest service at all times.

始終保持品牌承諾并提供優越的賓客服務。

Assist guests with treatment and activity planning and escort VIP guests to the therapy rooms.

協助客人制定水療和健身計劃并親自帶領貴賓至按摩房間。

Ensure a speedy telephone and message service at all times for guests as per brand standards.

確保根據品牌要求為客人提供迅速的電話和信息服務。

Be familiar with product knowledge of Spa & Hotel Fitness Centre.

熟悉所有水療及酒店健身中心的產品知識。

To be completely familiar with all Spa and Fitness Centre facility opening and closing hours as well as product and services offered.

熟知營運時間和服務設施設施及服務項目。

Answers all general inquiries pertaining to the hotel and the various services offered.

解答與酒店或服務相關的問題。