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崗位職責(zé)/職位描述

·Ensure LQA standards are implemented and delivered to every guest.

·Implement up-selling and LCAH member enrollment, to maximize room revenue & guest loyalty.

·Honesty is a work basis, ensure implement on work with honesty all times.

·Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.

·Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.

·Completed the details of conference or group resumes are met.

·Ensure and maintain the PSB upload is accurately.

·Maintains information security standards compliance of Front Office at 100%.

·在對(duì)客服務(wù)中遵守和執(zhí)行LQA。

·執(zhí)行前臺(tái)房間銷售升級(jí)和雅高樂雅會(huì)會(huì)員招募計(jì)劃。

·以誠信為工作基本，在任何時(shí)候都需要誠實(shí)的執(zhí)行酒店所有財(cái)務(wù)制度。

·掌握酒店產(chǎn)品知識(shí)，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。

·掌握酒店產(chǎn)品和當(dāng)?shù)厍闆r的高度了解，以便為客人提供信息咨詢服務(wù)。

·完成團(tuán)隊(duì)接待，檢查團(tuán)隊(duì)操作的細(xì)節(jié)需要達(dá)到客人要求。

·掌握和保證前臺(tái)外事傳輸?shù)恼_性。

·確保所有信息安全標(biāo)準(zhǔn)都被百分之百的執(zhí)行。