- 職位性質：全職
- 工作地區：洛陽市澗西區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：1萬-1.2萬
- 職位有效期：2026-05-25至2026-08-23
【崗位職責】
1.?Utilizes interpersonal and communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates honesty/integrity; leads by
example.
運用人際關系和溝通技巧來領導、影響和鼓勵他人；提倡健全的財務/業務決策；誠實正直，以身作則。
2.?Encourages and builds mutual trust, respect, and cooperation among team members.
鼓勵并建立團隊成員之間的相互信任、尊重和合作。
3.?Serves as a role model to demonstrate appropriate behaviors.
用合適的行為舉止做好榜樣。
4.?Supervises and manages employees. Manages all day-to-day operations. Understands employee
positions well enough to perform duties in employees' absence.
管理員工和前廳部日常工作，熟悉各崗位工作職責，在員工缺崗的情況下可以頂替并履行職責。
5.?Establishes and maintains open, collaborative relationships with employees and ensures
employees do the same within the team.
與員工建立并保持開放、協作的關系，并確保員工在團隊中也這樣做。
6.?Ensures recognition of employees is taking place across areas of responsibility.
確保員工在不同的職責范圍內得到認可。
7.?Communicates performance expectations in accordance with job descriptions for each position
and monitors progress.
根據每個職位的工作描述，溝通績效預期，并監管進展。
8.?Celebrates successes and publicly recognizes the contributions of team members.
慶祝成功，并公開認可團隊成員的貢獻。
9.?Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
實現和超過績效考核目標、預算目標、團隊目標等。
10.?Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of
the customers on a daily basis.
管理前廳部日常運營，確保每天的工作質量、工作標準以及達到客戶期望。
11.?Develops specific goals and plans to prioritize, organize, and accomplish your work.
制定具體的目標和計劃，按優先級排列、組織和完成工作。
12.?Keeps Front Office team focused on the critical components of operations to drive guest
satisfaction and the desired financial results.
保持前廳部團隊專注于運營的關鍵部分，以推動客戶滿意度和財務預期。
13.?Conducts department meetings and continually communicates a clear and consistent message
regarding the Front Office goals to produce desired results.
組織部門會議，就前廳部目標持續傳達清晰一致的信息，以達到預期效果。
14.?Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
審核人員配置水平，確保對客服務、運營需求和財務目標得到滿足。
15.?Understands the impact of Front Office operations on the Rooms area and overall property
financial goals.
了解前廳業務對客房區域和整體酒店財務目標的影響。
16.?Manages department controllable expenses to achieve or exceed budgeted goals.
管理部門費用，實現或超過預算目標。
17.?Ensures compliance with all Front Office policies, standards and procedures.
確保各項操作遵守所有前廳政策、標準和程序。
18.?Ensures property policies are administered fairly and consistently, disciplinary procedures and
documentation are completed according to Standard and Local Operating Procedures (SOP and LSOP) and support the Peer Review Process.
確保酒店政策得到公平一致的執行，操作程序和文件資料按照萬豪標準和本地操作程序（SOP 和 LSOP）完成，能夠經得起酒店同行的認可。?
19.?Provides services that are above and beyond for customer satisfaction and retention.
提供超越客戶滿意度的卓越服務并保持。
20.?Improves service by communicating and assisting individuals to understand guest needs,
providing guidance, feedback, and individual coaching when needed.
通過溝通交流了解客人需求，在客人需要的時候給予指引、反饋和個性化服務，從而提高服務。
21.?Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
為前廳部言傳身教演繹“服務冠軍”，營造積極的賓客服務氛圍。
22.?Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
在客人接待方面展現領導力，體現優秀的賓客服務，為賓客關系營造積極的氛圍。
23.?Strives to improve service performance.
致力于提高服務表現。
24.?Empowers employees to provide excellent customer service.
充分授權給員工提供卓越賓客服務。
25.?Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
確保前廳區域氛圍，這將有助于賓客整體體驗。
26.?Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
檢查賓客意見卡、賓客滿意度結果和其他數據，以確定需要改進的領域。
27.?Responds to and handles guest problems and complaints.
響應并掌握賓客的問題和投訴。
28.?Observes service behaviors of employees and provides feedback to individuals and/or managers.
觀察員工的行為并向他和/或他的經理反饋。
29.?Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
確定員工的發展需求并指導、指導或以其他方式幫助員工提高知識或技能。
30.?Provides guidance and direction to subordinates, including setting performance standards and
monitoring performance.
為下屬提供指導和指導，包括制定績效標準和檢查績效表現。
31.?Establishes challenging, realistic and obtainable goals to guide operation and performance.
為運營和績效制定具有挑戰性、現實可行的目標。
32.?Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction
results to identify and address employee problems or concerns.
征求員工的反饋意見，采用“門戶開放”政策，審查員工滿意度結果，以發現和解決員工的問題或擔憂。
33.?Ensures employees are treated fairly and equitably.
確保員工得到公平公正的對待。
34.?Manages employee progressive discipline procedures for Front Office Staff.
管理前廳部員工的漸進式紀律程序。
35.?Administers the performance appraisal process for direct report managers.
管理直接向經理匯報的工作表現評核程序。
36.?Interviews and hires managers and hourly employee team members with the appropriate skills
and in a timely manner to meet the business needs of the operation.
面試并聘用具備相應技能的經理和小時工團隊成員，及時滿足運營業務需求。
37.?Provides information to supervisors, co-workers, and subordinates by telephone, in written form,
e-mail, or in person.
通過電話、書面形式、電子郵件或親自向主管、同事和下屬提供信息。
38.?Analyzes information and evaluating results to choose the solution and solve problems.
分析信息，評估結果，選擇解決方案并解決問題。
39.?Informs and/or updates the executives, the peers and the subordinates on relevant information in
a timely manner.
及時將相關信息告知和/或更新給主管、同級和下屬。
40.?Identifies and analyzes Front Office operational challenges and facilitates the development of
solutions to prevent recurrence.
識別和分析前廳業務面臨的挑戰，促進改善解決方案，防止再次發生。
41.?Assist in resolving guest billing, disputes etc. Assist in resolving accounting matters.
協助解決客人賬單問題、爭議等，解決員工賬務問題。
42.?Be alive to new ideas and system which could benefit the department and hotel.
積極思考對部門和酒店有利的建議和系統。
43.?Discipline staff when necessary.
約束員工遵守紀律。
44.?Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
運用人際關系和溝通技巧來領導、鼓勵、影響他人；并通過誠實、正直、以身作則來體現全方面的財務或業務決策能力。
45.?Understands and can implement all emergency plans including accident, death, elevator, thefts,
vicious crimes, bombs, fire, etc.
理解并能執行所有應急計劃，包括事故、死亡、電梯、盜竊、惡性犯罪、炸彈、火災等。
46.?Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
識別他人發展需求，通過指導或以其他方式來幫助他們提高知識和技能。
47.?Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
通過“門戶開放”政策，收集員工的反饋意見，審查員工滿意度結果，以識別和解決員工的問題和疑慮。
48.?Ensures that regular on-going communication is happening with employees to create awareness of
business objectives and communicate expectations, recognizes performance, and produces desired
results.
確保定期與員工進行溝通，以提高對業務目標的認識和期望，確認績效，并達到期望目標。
49.?Comprehends budgets, operating statements and payroll progress reports as needed to assist in the
financial management areas of department.
根據需要理解預算、經營報表和薪資進度報告，以協助部門的財務管理。
50.?Control cost according to department budget.
根據部門預算合理控制成本。
51.?Supports employees understanding of customer service expectations and parameters.
支持員工了解賓客服務滿意度的參數和期望。
52.?Carry out exit interviews.
實施員工離職面談。
53.?Determine and plan for future staffing needs.
明確和制定本部門各崗位所需人員的編制計劃。
54.?Assess work operation and prepare plans to implement change when required.
評估部門運營工作，并在必要時制定調整計劃。
【崗位要求】
1.?Good knowledge and familiar with all front office area operation
掌握前廳部工作知識并且熟悉前廳部日常運行
2.?Good knowledge of corporate program (BONVOY, Revenue management, etc.)
熟練掌握相關公司計劃（?BONVOY 會員，收入管理方法等）?
3.?Good knowledge of front office computer system (Opera, GXP, etc.)
熟練運用前臺電腦系統，掌握各項功能
4.?Good knowledge?of Finance and credit policy
良好的財務知識，熟悉相關信用政策
5.?Good supervisory skill, with emphasis on “people management”
良好的管理技能,?強調“人性化管理”
6.?Good communication skill
良好的溝通技巧
7.?Be good at organize and problem solving
良好的組織以及解決問題的能力
