- 職位性質：全職
- 工作地區(qū)：江蘇省南京市
- 招聘人數(shù)：1人
- 學 歷：本科
- 工作經(jīng)驗：5年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：1.5萬-2萬
- 職位有效期：2026-05-13至2026-08-18
職位：Director of Front Office 前廳總監(jiān)
崗位職責/職位描述
1. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
利用人際關系和溝通能力以及影響力去鼓勵其他人; 保障健全的財務流程及業(yè)務決策; 展現(xiàn)誠實和正直,以身作則并成為榜樣。
2. Encourages and builds mutual trust, respect, and cooperation among team members.
鼓勵和建立相互信任和尊重,與團隊成員之間保持合作。
3. Serve as a role model to demonstrate appropriate behaviors.
作為榜樣來展現(xiàn)適當?shù)男袨椤?/p>
4. Supervises and manages employees. Manage all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
監(jiān)督和管理員工,管理所有日常操作,了解每個員工的崗位職責，當有人缺席時確保仍然可以充分履行工作職責。
5. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
與員工建立和維護開放、協(xié)作的關系，并確保員工在團隊中做同樣的事情。
6. Ensures recognition of employees is taking place across areas of responsibility.
確保得到認可的員工在承擔跨領域的責任。
7. Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
根據(jù)每個職位的描述告知對于績效的期望并監(jiān)督進度。
8. Celebrates successes and publicly recognizes the contributions of team members.
慶祝成就并在公開場合認可團隊成員的貢獻。
9. Maintain Staff turnover to meet hotel goal.
員工流失率需要達到酒店設定的目標。
10. Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
達到和超過目標包括績效目標、預算目標及團隊目標等。
11. Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
管理日常運作,確保質量、標準和會議以達到客人的期望。
12. Develops specific goals and plans to prioritize, organize, and accomplish your work.
優(yōu)先發(fā)展具體目標和計劃,組織和完成你的工作。
13.?Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
保證前廳部專注于運作的關鍵來推動客人滿意度和財務業(yè)績。
14.?Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
進行部門會議不斷傳達清晰一致的信息關于前廳部的目標以達到預期的目標。
15. Reviews staffing levels to ensure operational needs and financial objectives are met.
評估人員編制確保能夠達到運營需要及財務目標。
16.?Understand the impact of Front Office operations on the Rooms area and overall property financial goals.
理解前廳部的運作對于房務部及整個酒店財務目標的影響。
17.?Manages department controllable expenses to achieve or exceed budgeted goals.
管理部門可控制的支出以達到并超過預算目標。
18.?Ensure compliance with all Front Office policies, standards and procedures.? ? ? ??
確保遵守所有前廳的政策、標準和程序。
19. Provide services that are above and beyond for customer satisfaction and retention.
提供能夠達到并超越客人滿意度的服務并且一直保持。
20.?Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
溝通并幫助個別同事理解客人的需要已達到提高服務質量。如果需要提供指導反饋個人培訓。
21.?Supervises and managing employees. Manage all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
監(jiān)督并管理員工。管理所有日常的運作。充分了解員工的工作職責，在某個員工不在時仍然可以很好的運作。
22. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for Front Office.
像服務冠軍一樣行動并為前廳部創(chuàng)造積極的氛圍。
23.?Responds to and handles guest problems and complaints.
響應并處理客人的問題和投訴。
24.?Over all guest satisfaction need to meet hotel goal
客人滿意度需要達到酒店目標。
