- 職位性質(zhì)：全職
- 工作地區(qū)：江蘇省南京市
- 招聘人數(shù)：1人
- 學(xué) 歷：本科
- 工作經(jīng)驗(yàn)：5年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語言要求：英語(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：8千-1萬
- 職位有效期：2026-05-13至2026-08-18
職位：Housekeeping Manager 客房部經(jīng)理
崗位職責(zé)/職位描述
1.?Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
為團(tuán)隊(duì)成員提供富有感召力的領(lǐng)導(dǎo)力、清晰的愿景與工作方向，踐行嘉佩樂品牌理念、價(jià)值觀與發(fā)展愿景，為賓客及員工打造卓越體驗(yàn)。
2. Overseeing the daily operation of the Housekeeping department and ensures that hotel’s policies, departmental standards are strictly adhered to.
統(tǒng)籌客房部日常運(yùn)營(yíng)工作，確保嚴(yán)格遵守酒店各項(xiàng)規(guī)章制度及部門服務(wù)標(biāo)準(zhǔn)。
3. Support the Front Office department in ensuring room readiness and quality guest room servicing.
配合前廳部，保障客房就緒狀態(tài)，提供高品質(zhì)客房服務(wù)。
4.?Maintains the highest standard of cleanliness and condition for guestrooms, public space and back of the house areas.
維持客房、公共區(qū)域及后勤清潔標(biāo)準(zhǔn)與設(shè)施完好狀態(tài)。
5.?Initiates and maintains an effective inspection program including guest rooms, public and back of house areas.
制定并落實(shí)高效的巡檢制度，覆蓋客房、公共區(qū)域及后勤區(qū)域。
6.?Cooperate with Engineering to ensure quality and consistency of the preventive maintenance program.??
與工程部協(xié)作，保障預(yù)防性維護(hù)工作的質(zhì)量與穩(wěn)定性。
7. Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
與其他部門保持良好協(xié)作關(guān)系，確保運(yùn)營(yíng)事務(wù)高效溝通；以身作則，推動(dòng)跨部門協(xié)作與互助。
8. Inspiring and empowering team to provide extraordinary engaging service to all guests.
激勵(lì)并賦能團(tuán)隊(duì)，為所有賓客提供貼心優(yōu)質(zhì)的非凡服務(wù)。
9. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Leads and implements initiatives for guests engagement and high performing standards of the team.
將賓客滿意度納入部門例會(huì)重點(diǎn)，聚焦持續(xù)優(yōu)化；牽頭落地賓客關(guān)懷舉措，打造團(tuán)隊(duì)高標(biāo)準(zhǔn)服務(wù)能力。
10. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
深度踐行嘉佩樂企業(yè)文化與服務(wù)理念，以身作則，激勵(lì)團(tuán)隊(duì)成員。
11. Build and maintain strong guest relationships by periodically checking in on their stay experiences, gathering feedbacks to improve on operation and service experience.
定期回訪賓客入住體驗(yàn)，收集意見反饋以優(yōu)化運(yùn)營(yíng)與服務(wù)，建立并維護(hù)良好的賓客關(guān)系。
12. Ensuring that all complaints are handled with utmost professionalism and proper follow-ups are done in a timely manner.
以高度專業(yè)的方式處理所有賓客投訴，并及時(shí)做好后續(xù)跟進(jìn)工作。
13. Assists with operational budgets, payroll progress report, inventory costs control to ensure efficient expenditure planning and financial forecast without compromising on quality.?
完成運(yùn)營(yíng)預(yù)算、薪資進(jìn)度報(bào)表、庫(kù)存成本管控等工作，在不降低服務(wù)品質(zhì)的前提下，實(shí)現(xiàn)高效支出規(guī)劃與財(cái)務(wù)預(yù)判。
14. Monitors and supervises the general inventory taking of departmental operating equipment, supplies materials, linens and uniforms.
監(jiān)督部門運(yùn)營(yíng)設(shè)備、物資耗材、布草及工服的整體盤點(diǎn)工作。
15. Build and maintain good rapport and cooperation with external laundry contractor to assure a smooth flow linen for operation.
與外部布草洗滌服務(wù)商建立并維系良好合作關(guān)系，保障布草正常供應(yīng)流轉(zhuǎn)。
16.?Coordinate with Training Manager in implementing periodical Standard Operating Procedure and Audit testing and training.
協(xié)同培訓(xùn)經(jīng)理，開展周期性標(biāo)準(zhǔn)作業(yè)流程、審計(jì)考核及相關(guān)培訓(xùn)工作。
17.?Effectively communicate the importance of Forbes and LQA standards with team members to ensure best audit performance.
向團(tuán)隊(duì)成員強(qiáng)調(diào)福布斯、LQA 質(zhì)量評(píng)審標(biāo)準(zhǔn)的重要性，確保酒店在各項(xiàng)評(píng)審中取得優(yōu)異成績(jī)。
18.?Keep informed of VIP and special attention guests reservations and ensure that the preferences are well communicated within the team.?
及時(shí)掌握貴賓及重點(diǎn)關(guān)注賓客的預(yù)訂信息，確保賓客偏好需求在團(tuán)隊(duì)內(nèi)部有效傳達(dá)。
19. Foster positive working environment for all colleagues by performing periodical check-in with team members to ensure satisfaction, maintain strong working relationship with one another and keep an open-door policy.?
定期與團(tuán)隊(duì)成員溝通，營(yíng)造積極正向的工作氛圍，保障員工滿意度；維系良好同事關(guān)系，推行開放式溝通管理模式。
20. Delegate and empower team members to take responsibility in personalizing services to exceed guests’ expectations.
合理授權(quán)團(tuán)隊(duì)成員，鼓勵(lì)員工提供個(gè)性化服務(wù)，超越賓客期待。
21.?Plan and rosters according to business level to optimize resources. Perform administrative tasks such as medical and annual leave approvals.
根據(jù)業(yè)務(wù)量合理規(guī)劃排班，優(yōu)化人力配置；負(fù)責(zé)病假、年假審批等行政事務(wù)。
22.?Monitor and conduct performance review for department managers and provide timely feedback for improvements and praises as due.
監(jiān)督并開展部門管理人員績(jī)效考核，及時(shí)給予改進(jìn)指導(dǎo)與表彰激勵(lì)。
23. Assists in recruitment activities such as interviewing new talents for the departments and succession planning.
協(xié)助開展招聘工作，包括人員面試、人才梯隊(duì)及繼任者規(guī)劃。
24. Take ownership of individual’s growth and be involved in career progression and succession planning of team members.
關(guān)注員工個(gè)人成長(zhǎng)，參與團(tuán)隊(duì)成員的職業(yè)發(fā)展規(guī)劃與人才儲(chǔ)備建設(shè)。
25.?Maintain an image of professional senior management to all guests, team members and the hotel.
在賓客、員工及酒店整體層面，樹立專業(yè)的高級(jí)管理人員形象。
26.?Perform all duties with discretion, professionalism and a pleasant demeanor.
工作處事嚴(yán)謹(jǐn)審慎、專業(yè)得體，始終保持親和友善的職業(yè)風(fēng)貌。
