- 職位性質：全職
- 工作地區：江蘇省南京市
- 招聘人數：1人
- 學 歷：本科
- 工作經驗：8年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：9千-1.5萬
- 職位有效期：2026-05-15至2026-08-18
職位：E-Commerce & Digital Marketing Manager/Director 電子商務經理/總監
崗位職責/職位描述
1. Planning,execution and optimize the digital marketing campaign on time basis to increase the brand and hotel awareness through digital channel and achieve the goal of each digital channels;
策劃、執行、優化數字營銷活動，通過數字渠道提高品牌和酒店知名度，實現各數字渠道的目標
2. Develop the new digital channel to increase the revenue from potential target market;
開發新的數字渠道，以增加來自潛在目標市場的收入
3.?Leverage digital marketing initiatives to empower the digital channels to achieve the goal;
利用數字營銷舉措，授權數字渠道來實現目標
4.?Work closely with revenue and marketing team to optimize the digital channel performance
與收益和市場團隊密切合作，優化數字渠道表現
5. Closely work with Capella Hotel Group digital distribution and online marketing to support the
brand campaign local execution
與嘉佩樂集團數字分銷及線上營銷部門保持緊密聯系，積極回應與支持集團線上營銷戰役
6.?Maintain good business relationship with all producers.
同客戶保持良好的商業關系。
7.?Conduct sales campaign by direct sales call / visits/mailing for OTA business from all digital
sources for bookings and leads.
對線上旅行社和其他數字銷售渠道通過電話銷售、訪問、郵寄開展銷售活動。
8. Ensure all incoming correspondence and telephone enquiries are handled with efficiency and
great care to build up a pleasant working relationship.
保證對所有的來信和電話詢問都進行有效的處理,建立一種令人愉快的工作關系。
9.?Keep clients advised of latest information regarding hotel’s development.
記錄客戶對于酒店發展的建議和最新的信息。
10.?Assist in conduct training to new staff.
協助新員工的培訓工作。
11.?To know clearly the hotel objectives and sales target set for his/her area of responsibilities
breakdown into weekly, monthly and yearly target set forth in the sales plan
清楚地了解其分管區域的銷售目標，并預先在銷售計劃中將其按年/月/周的目標進行細分。
12. Constant customer contact directed towards existing customers and potential customers.
同時與現有客戶和潛在客戶保持經常聯系。
13. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management.
安排每日走訪的客戶，以期在客房及餐飲上為酒店尋求更多的業務。
14. Identifies and handles sales leads effectively and efficiently
快捷高效地處理業務。
15. Conduct active distribution of product information and create awareness in the market and
business segment or responsibility.
積極宣傳酒店產品，
16. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary
提供售后服務，確保認真對待所有投訴，在必要時與相關部門進行溝通。
17.?Interact and attend to guest request, concerns and feedback in a professional manner.
以專業的方式與客人互動，關注他們的需求及反饋。
18.?To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy & procedure.
按政策在規定時間內迅速回復客人要求。
19.?Entertain to build rapport with potential customers and to obtain future leads for the Hotel
保持與潛在客戶的聯系溝通以期將來使其成為酒店真正的客戶。
20. Maintain good relationship with all clients.
與所有客戶保持良好關系。
21.?Provide guests with the most accurate and up to date information at all times.
向客人提供最精確最更新的信息。
22.?Maintain good inter communication and good working relations with all departments and all
external contacts.
與酒店各部門員工及所有客戶保持良好的相互溝通和合作關系。
23.?Monitors and reports on market and competition within own market segment.
根據各自管轄區域撰寫市場及競爭者情況報告。
24. To upkeep of updated record of all sales activities for each account (including updated
database, production tracking, trends and movement of each account)
確保所有客戶信息的時時更新，包括數據信息的更新，產品跟蹤，客戶動向。
25.?To develop and maintain a proper database for assigned accounts on a daily basis.
對指定客戶的數據信息做到每日更新。
26.?To prepare and submit weekly and monthly reports required to be submitted to the S&M Manager
向市場銷售部經理提交每周和每月報告
27. To participate in “revenue” monthly review with S&M Manager.
與市場銷售部經理一起參加每月收益回顧。
28.?Participate in daily, weekly and monthly sales meeting to update S&M Manager on the
activities of each account and market trends
參加銷售例會，就客戶動向及市場走勢市場與市場銷售部經理進行溝通，及時更新。
29.?Abides by both the hotel and corporate policies and procedures
遵守酒店及集團的政策和程序。
30. Analyses, evaluates?and improves personal performance on a continual basis.
對個人表現進行時時分析，評估和改進。
31. Carries out other tasks as directed by supervisor
完成其他交予的工作。
