- 職位性質：全職
- 工作地區：江蘇省南京市
- 招聘人數：1人
- 學 歷：本科
- 工作經驗：8年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：2萬-2.5萬
- 職位有效期：2026-05-15至2026-08-18
職位：Assistant Director of Food & Beverage 助理餐飲總監
崗位職責/職位描述
1. Participates and contributes in the preparation and development of the F&B’s strategic and Business Plan.
參與并協助制定餐飲部戰略規劃及經營計劃。
2. Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
為團隊成員提供富有感召力的領導力、清晰的愿景與方向，踐行嘉佩樂品牌理念、價值觀與愿景，為賓客及員工打造卓越體驗。
3. Communicates expectations, recognizes performance, and produces consistent desired business results.
明確工作預期，認可員工工作表現，持續達成預期經營目標。
4. Ensures strict compliance to all policies and standard operating procedures set by the hotel and corporate office.
確保嚴格遵守酒店及集團總部制定的各項規章制度與標準作業流程。
5. Participates and contributes to the Risk Management Committee in the review of Fire & Life Safety preventive programs and Crisis & Emergency preparedness initiatives.
參與風險管理委員會工作，審核消防安全預防方案及危機、應急處置預案。
6. Assuming full responsibility for the efficient operation of the F&B Division to deliver a cost-effective operation and guest satisfaction in line with the company’s brand standards.
負責餐飲部高效運營，在符合品牌標準的前提下，實現降本增效與賓客滿意。
7. Fully embrace all brand initiatives, ensuring all aspects of established programs are adopted
and implemented throughout the operation.
全面落實品牌各項專項舉措，確保既定項目全流程落地執行。
8. Coordinate and work closely with Executive
Chef to improve food concepts, restaurant strategies to keep up with latest
industrial trends and customer profiling.
與行政總廚緊密協作，優化菜品理念與餐廳運營策略，貼合最新行業趨勢及客群畫像。
9. Ensure that the restaurants and bars are prepared for service at the designated times and that all pre service activities by restaurant management have been carried out.
確保各餐廳按時完成開餐前準備，落實所有餐前管理工作。
10. Responsible for establishing and updating the Standard Operating Procedures of the F&B
Division and to suggest or make amendments according to business situation to maximize operation performance.
負責制定并更新餐飲部標準作業流程，根據經營狀況提出或修訂優化方案，優化運營效能。
11. Control loss, abuse or breakage of all operating equipment and to ensure correct handling and storage of such items.
管控運營設備的損耗、濫用及破損，確保設備規范使用與存放。
12. Ensure all food and beverage outlets are adequately supplied with linen, stationary and any other items needed for service.
確保各餐飲營業點布草、文具及各類服務物資供應充足。
13. Review and prepares information required for monthly financial reporting and budget forecasting.
審核并編制月度財務報表及預算預測所需相關數據。
14. Make sure that all documents related to operation of the department are kept up to date and that all records are correctly maintained and filed.
確保部門運營相關文件實時更新，各類記錄準確歸檔留存。
15. Ensure that all reports, schedules and correspondence are completed accurately and submitted within the stipulated time frame.
確保各類報表、排班表及往來文件準確完成，并在規定時限內提交。
16. Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up?to?date information.
實時掌握酒店日常服務、活動、推廣及宴會信息，及時向團隊同步變動內容，保障賓客獲取最新資訊。
17. Be the champion of the local culture, heritage sites and trends by keeping up?to?date with the city’s happenings, area surrounding the hotel to provide recommendations and directions for the guests.
深入了解城市動態、周邊環境，推廣本地文化與特色，為賓客提供出行推薦與指引。
18. Monitors and review the most saleable items to give feedback to management. Proactively come up with sales strategies and promotion to upsell menu items to drive profit generation for the department.
監控并復盤暢銷產品；主動制定銷售策略與推廣方案，做好菜品升檔銷售，提升部門營收。
19. Keep informed of VIP and special attention guests' reservations and ensure that the preferences are well communicated within the team.
掌握貴賓及重點賓客預訂信息，確保賓客偏好同步至全體團隊成員。
20. Drives cross?selling and upselling of hotel’s products and services noting special promotions and events to maximize revenue performance.
結合酒店推廣及宴會活動，推動產品與服務的交叉銷售及升檔銷售，最大化營收。
21. Periodically check in with guests to ensure satisfaction with each food course and/or beverages. Personally reach out to engage with the hotel’s VIPs to build and maintain strong relations.
主動巡場問候賓客，確保菜品及飲品體驗；親自對接貴賓，建立并維護良好客情關系。
22. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
處理賓客投訴，解決服務問題，將所有反饋錄入系統，及時妥善處置直至賓客滿意。
23. Establishes and constantly update the Standard Operating Procedures in accordance to the hotel standards and business level by initiating improvements to improve efficiency of work and performance.
依據酒店標準及經營現狀，制定并持續更新標準作業流程，推動優化改進，提升工作效率與績效。
24. Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect?free facilities and service amenities provided.
上報工作區域及酒店內設施損壞、故障問題，保障設施與服務配套完好可用。
25. Coordinate with Training Manager in implementing periodical Standard Operating Procedure
and Audit testing and trainings.
與培訓經理協作，開展標準作業流程、質檢考核及專項培訓。
26. Ensure all team members recognizes the importance of LQA and Forbes standards as to
deliver excellent audit and service performance.
確保全員重視 LQA 及福布斯服務標準，保障質檢與服務表現優異。
27. Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
分析賓客現場反饋、意見卡及線上評價，制定改進策略，持續提升綜合評分。
28. Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter?departmental collaboration and support
與其他部門保持良好協作關系，保障運營事項高效溝通，樹立跨部門協作標桿。
29. Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
賦能員工主動擔當，超越賓客預期；合理授權，明確職責，定期收集工作反饋。
30. Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
監督員工工作表現，及時給予績效反饋，開展激勵表彰及績效考核。
31. Provide effective performance feedback through team member recognition, rewards, and
disciplinary action, with the assistance of Human Resources, when necessary.
必要時在人力資源部協助下，通過表彰、獎勵等開展績效管理。
32. Mentor and guide individual team members’ growth and identify short to long?term goals to
achieve and ensure high colleague engagement and welfare.
指導員工個人成長，制定長短期職業目標，提升員工敬業度與幸福感。
33. Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
參與部門人才招聘、面試及人才繼任計劃搭建。
34. Take ownership of individual’s growth and be involved in career progression and succession planning of team members.
負責員工個人發展，參與員工職業規劃及繼任者培養。
35. Proactively identify training needs of team members to ensure enhancement and performance improvement.
主動識別員工培訓需求，助力能力提升與績效改善。
36. Perform all duties with discretion, professionalism and a pleasant demeanor.
嚴謹、專業、友善地履行各項工作職責。
