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Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and

activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out

situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual

or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent

information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

協助員工快速處理付款問題（如信用卡問題處理）。跟進賓客有關問題的滿意度。為賓客預訂、分配房間、制作房卡、辦理入住。處理所有的支付類型，如房費，現金，支票，借記，或信用卡。當入住后為每位賓客建立準確的賬目（例如，合住，分離房費/稅/雜費，綜合費用）。預測房型售罄的情況，并在酒店無法為預訂的賓客提供住宿時，選擇賓客滿意的替代酒店。對于有特殊要求的預定，提前在電腦中確定房號并鎖房。必要時聯系相應的個人或部門（如行李員、客房部）來解決客人來電的要求或問題。與客房部協調，跟進預抵房間的準備情況。核查班次檢查表/每日事件記錄交接表，并將當日相關事件記錄在交接表中。在班次開始和結束時清點備用金，根據財務規范整理賬單和相應的現金借款。