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Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
通過確定合適的供應商，從而協助賓客進行特殊安排或滿足服務要求（如交通、預訂、干洗）。對賓客的特殊要求做出及時回應，并持續跟進以確保滿意。不斷收集和總結周邊設施的信息，并為賓客提供酒店和周邊設施的信息，包括特別的活動。回答記錄并處理所有賓客的電話、留言、要求、問題或顧慮。必要時聯系相應的個人或部門（如行李員、客房部）來解決客人來電提出要求或問題。檢查輪班日志/每日備忘，并在日志中記錄相關信息。確保前一天的所有未解決的請求得到優先處理并得到解決。監督庫存和訂購一般辦公用品。報告任何維修問題、安全隱患、事故或傷害。

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
協助管理層進行員工招聘、培訓、工作安排、評估、考核、訓練，日常工作中激勵和幫助員工；秉持著公平對待和開放的理念對待員工，并給員工樹立榜樣。遵守公司所有的安全政策和程序；報告任何維修問題、安全隱患、事故或傷害；完成安全培訓和認證；保持制服整潔和專業的個人形象；維護專有信息的機密性。預見并滿足客人的服務需求。用清晰專業的語言與他人交談;能夠完整地準備和審核相關書面文件；使用適當的禮儀接聽電話。與他人建立并保持良好的工作關系。在整個班次期間，將根據工作情況，需要長時間的站立、坐著、和走動。無需幫助的情況下移動、舉起、搬運、推、拉和放置重量小于或等于10磅的物體。完成上級要求的其他合理的工作。