崗位職責:
1.協助管理禮賓部所有運營任務以及與之相關的委派與跟進。
2.遵守和執行領先質量保證標準。
3.禮貌且高效地處理客人及員工的要求,遇到投訴或問題,如不能馬上找到解決辦法,要向上級報告。
4.保持禮賓臺,禮賓設備和儲藏間的衛生,對所有禮賓部運營設備的維護保養負責。
5.嚴格遵守并實行由當地執法部門所要求和禮賓部的各項政策與程序。
6.執行上級分配的特殊職責。
7.禮賓員的日常工作安排和分配。
Job Duties:
1. Assist in managing all operational tasks of the Concierge Department, as well as related assignments and follow-up.
2. Lead to ensure LQA standards are implemented and delivered to every guest.
3. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
4. Ensures the cleanliness of the Concierge counter, equipment and storage room, and responsible for the maintenance of all Concierge equipment.
5. Verifies that all information requested by the local police authorities and all Concierge Policies and Procedures are adhered accurately.
6. Performs special duties as required by the superior.
7. Daily work arrangement and assignment.
崗位要求:
1.中專以上學歷。
2.良好的溝通技巧。
3.身體健康,相貌端正。
4.肯吃苦耐勞。
5.責任心強。
6.身體健康可搬運行李。
Job requirements:
1. Secondary school education or above.
2. Have good communication skill.
3. Physically fit and of good appearance.
4. Hard-working.
5. Responsible.
6. Must be physically fit in order to lift and move luggage.