崗位描述
1、To supervise Room Attendant and inspect guest rooms and surround serviceareas. Paying attention to details by keeping the international standard ofroom cleanliness and product maintenance adhering to standard required by ourhotel.
管理客房服務員并檢查客房及服務區域的衛生,注意從酒店的全局出發并根據要求建立國際化的衛生標準。
2、To check all the guest rooms, VIP in-house, VIP arrival and long stayingguests.
檢查所有客房,重要客人的房間以及重要客人的到達,以及常住客人的房間衛生。
3、?To attend to guest requests and complaints. Takes corrective action.
采用正確的方式處理客人的要求和投訴。
4、To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction,adhering to the standard required by our hotel.
確保所有客房按酒店標準清潔,同時保證客人的滿意。