蘇州中惠鉑爾曼酒店| 招聘職位
- 職位性質：全職
- 工作地區：江蘇省蘇州市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：6千-7千
- 職位有效期：2026-03-31至2026-06-29
職位：值班經理/賓客服務經理
崗位職責/職位描述
1、?Conducts
daily walk-through to ensure LQA standards are implemented and delivered to every guest.
進行每日巡視以確保LQA在對客服務中被遵守和執行。
2、?Attends to referred and handles guest
enquiries in a courteous and efficient manner and reports guest complaints or
problems to next level supervisor for necessary action and assure follow up
with guests.
主動關注并禮貌高效的處理客人的要求及投訴，需要時要向上一級主管匯報，并且確保及時跟進。
3、?Ensure
loyalty/VIP procedures are being met or exceeded on a daily basis for all
loyalty /VIP guests.
確保對所有忠實會員和貴賓都執行其相關接待程序和標準。
4、Presence in
the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure
both colleagues and facilities/equipment are in good condition.
工作期間保持在大堂區域巡視，主動協助前臺和禮賓部的日常運營，并確保所有同事和運營設備的工作狀態良好。
5、Seeks feedback on guest satisfaction and resolves problems in accordance
with our Mission Statement and philosophy of talent empowerment.
尋求客人滿意度反饋，并根據我們的使命宣言和人才賦權的理念來解決問題。
6、Carries out any other reasonable duties and responsibilities as
assigned.
完成任何其他合理的職責和被指派的職責。
