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崗位職責/職位描述

Night shift Duty Manager

夜班前臺副理 / 值班經理

Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.

組織每天所在班次的例會，宣布每天的住房率、到店客人、離店客人、發(fā)生的各種一般尤其是特殊事件。

Liaises with Housekeeping and other related departments on daily operations.

在日常的工作運行中與客房部及其他各部門保持緊密的聯(lián)系。

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.

禮貌并高效的處理客人的要求及投訴，需要時要向前廳部經理匯報，并且確保及時跟進。

Establishes a rapport with guests, maintaining good customer relationship.

與客人建立并保持良好的賓客關系。

Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.

確保收銀程序能按照嚴格的標準執(zhí)行，確保每一個程序符合酒店內部及財務部所制定的政策及程序要求。

Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.

協(xié)調好各種修葺及維護工作以確保酒店財產的正常維護。

To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.

在團隊的接待工作中發(fā)揮主動性及創(chuàng)造性，協(xié)調好與銷售部、餐飲部及其他部門之間的合作。

To promote and secure business for our hotel, special events, promotions, Outlets and other business.

積極地宣傳酒店各種特殊計劃、營銷手段、新辟市場及其他商業(yè)手段并確保各種途徑的安全運行。

To exemplify and instil upon the employee entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.

向員工灌輸時刻保持主人翁精神，把握每次對客的銷售機會，并在傳授的過程中身體力行。

To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels.

確保每一個員工能時刻掌握本酒店及各其他姐妹酒店的實事動態(tài)，以實現(xiàn)交叉銷售。