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崗位職責/職位描述

Delivers and picks up guest baggage as assigned by Team Leader.

根據領班的安排為客人運送行李。

Stores luggage according to standards.

根據標準儲存行李。

Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.

為客人提行李時，指引抵店客人到辦理入住登記的地方。

Directs guests and visitors to any of the Hotel’s facilities.

指引客人及來訪者到任何酒店的設施。

Transports guest’s luggage to their room in an efficient manner.

快速將客人的行李送至房間。

Maintains and cleans all trolley and equipment at Bell Service to maintain a professional image.

保持行李房所有行李車及設施的干凈，以保持專業的形象。

Escorts guests to their rooms, explaining all in-house and room facilities.

陪同客人到房間并解釋酒店及客房的設施。

Opens and closes car doors for guests whenever the opportunity arises.

主動為上下車的客人開/關車門。

Loads and unloads guest’s luggage for arriving and departing guests.

為離店及抵達的客人裝、卸行李。

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Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.

協助所有客人的行李存放，確保遵守正確的處理、儲存、安全的程序。

Hails taxi/ cabs and answers inquiries.

為客人呼叫出租車并解答問詢。

Prevents unauthorised parking in driveway.

防止車道上未經許可的車輛停放。

Prevents entrance of unauthorised or undesirable persons.

阻止閑雜人員進入酒店。

Opens doors, welcomes and greets guests and visitors

為客人開門，歡迎并問候客人及來訪者。

Maintains a tidy Lobby by checking the general cleanliness and tidiness of the sitting area and entrance.

檢查休息區及入口的整潔情況，保持大堂的潔凈。

Directs traffic in the Hotel’s driveway.

在車道上指揮交通。

Assists other departments as requested.

需要時協助其他部門。

Reports complaints or problems to Team Leader/ Assistant Manager – Bell Service if no immediate solution can be found.

遇到問題或投訴，如果找不到立即解決的方法，要向行李部的領班/副理匯報。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

保證具有營銷員的態度，并抓住酒店內的一切銷售機會。

Ensures a high level of product knowledge of hotel and local area.

確保對酒店產品和當地情況的高度了解。

Ensures a high level of customer service is consistently maintained.

確保持續高水平的對客服務。

Ensures the Team Leader/ Assistant Manager – Bell Service is kept fully aware of any relevant feedback from either customers or other departments.

確保將任何來自客人或其它部門的反饋及時并準確地匯報給行李房領班/副理。

Be knowledgeable and promotes/ upsells Rooms, Outlets, transportation and other facilities/ programmes whenever opportunities arises.

確保具有高水平的酒店產品知識，以便在機會出現時，宣傳/銷售客房、餐廳及其它設施/活動。

Promotes Hyatt Gold Passport programme to potential guests whenever possible.

主動向潛在客人推薦金護照計劃。

Complies with all systems and procedures as laid down by the Rooms Division.

遵守房務部制定的所有系統和程序。

Handles guest incoming and outgoing mail, faxes and parcel in a timely manner.

及時處理收到及發出的信件、傳真及包裹。

Has a thorough understanding of all the services offered by the Hotel.

全面了解酒店提供的所有服務。

Reads all memos concerning Bell Service.

閱讀與行李房有關的所有通知。