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崗位職責(zé)/職位描述

Ensures all telephone calls are handled in a polite, efficient manner.

確保用禮貌，有效的方式處理所有來(lái)電。

Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.

如果立即找不到解決問(wèn)題和投訴的方法，要向領(lǐng)班/副經(jīng)理報(bào)告。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

確保銷(xiāo)售員的態(tài)度始終是被接受的，并意識(shí)到酒店里總是存在著銷(xiāo)售機(jī)會(huì)的。

Ensures a high level of product knowledge of hotel and local area.

對(duì)酒店和當(dāng)?shù)氐漠a(chǎn)品的知識(shí)要相當(dāng)了解。

Ensures a high level of customer service is consistently maintained.

確保始終提供高水準(zhǔn)的服務(wù)。

Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

操作總機(jī)的控制臺(tái)，呼叫系統(tǒng)，并與部門(mén)的計(jì)算機(jī)程序相聯(lián)系。

Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.

確保副經(jīng)理能充分意識(shí)到任何有關(guān)的反饋即可以從顧客中來(lái)也可以從其他部門(mén)來(lái)。

To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.

對(duì)房間的銷(xiāo)售/促銷(xiāo)，餐廳和其他設(shè)備/節(jié)目都要非常了解，因?yàn)槿魏螘r(shí)候機(jī)會(huì)都會(huì)出現(xiàn)。

Promotes Gold Passport programme to potential guests whenever possible.

在任何可能的情況下，對(duì)潛在的客人都要銷(xiāo)售我們的金護(hù)照項(xiàng)目。

Complies with all systems and procedures as laid down by the Room Division.

遵守房務(wù)部制定的所有系統(tǒng)和程序。

Assists with reservations whenever necessary.

必要時(shí)協(xié)助訂房部的工作。

Handles incoming and outgoing mail, and faxes in a timely manner.

及時(shí)處理收發(fā)郵件和傳真。

Has a thorough understanding of all the services offered by the Hotel.

完全理解酒店所提供的所有服務(wù)。

Fully conversant in all aspects of the city in order that all guests’ queries can be handled efficiently and courteously.

為了禮貌并有效的滿足客人所提出的要求，要熟悉城市的每個(gè)方面。

Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the department concerned.

確保所有的預(yù)定，定單，要求等等都是正確和迅速地傳送到有關(guān)部門(mén)。