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崗位職責(zé)/職位描述

該職位劃歸為餐飲部-面銷崗位，主要以售賣儲值卡及酒店餐飲產(chǎn)品為主，高提成！

§? Establishes and maintains strong relationships withthe established clientele and constantly explores newbusiness opportunities.

建立并維持良好的客戶關(guān)系并且不斷的開發(fā)新的生意機(jī)會

§? Liaisesand works closely with the related operation departments ensuring guestsrequests and expectations are being met.

與相關(guān)的運(yùn)作部門保持緊密的合作，確保按客人的需要提供準(zhǔn)確的服務(wù)

§? Handles guest and employee enquiries in a courteousand efficient manner, reporting complaints or problems.? If no immediate solution can be found, toensure that the necessary follow-up is conducted in a timely manner.

禮貌和有效率的處理所有客人和內(nèi)部員工的投訴及詢問。如果不能立刻處理該問題或投訴，將確保及時的進(jìn)行后續(xù)跟進(jìn)工作

§? Maintainspositive guest and colleague interactions with good working relationships.

保持與客戶以及同事之間積極良好的工作合作關(guān)系

§? Maintainsthe database and assists the Marcom and Sales departments with e-mail blastsfor special promotions and events.

收集更新悅膳卡數(shù)據(jù)庫并與公關(guān)部及銷售部以郵件形式發(fā)送酒店以及中餐廳活動信息

§? Iswell organized by creating separate files for each upcoming event or promotion.

對于每個即將舉辦的活動或者推廣，始終確保銷售文件和系統(tǒng)信息的準(zhǔn)確性和有效性

§? Maintainscomplete and supported records of all agreements for in-house events.

對于酒店舉辦的活動保有完整的記錄

§? Establishesan efficient trace file to ensure that all business booked is properly tracked.

建立有效的文件管理體系，確保所有的預(yù)定能有效的跟進(jìn)

§? Provides accurate reporting of business booked tothe Assistant Directors of F&B as well as to the outlet managers. Sends outdaily overviews on upcoming events.

要及時把新的預(yù)定報告給餐飲副總監(jiān)及餐廳經(jīng)理,每天定時發(fā)布餐飲預(yù)定信息