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崗位職責/職位描述

Operational

營運管理

-?Ensures professionalSales Calls using Hyatt’s Consultative Selling principles and SMART Sellingphilosophies.

確保拜訪客人的專業性：運用凱悅的顧問式銷售原則和市場營銷分析報表工具理念。

-? Carefully plans SalesCalls into defined objectives.

根據既定的目標來計劃拜訪客人。

-? Maintains a detailedknowledge of hotel facilities, features and services.

保持對酒店的設施設備，特征和服務有具體的了解。

-? Conducts extensivecompetitor researches and maintains excellent Product Knowledge of the Hotel.

對競爭對手進行密集的調查，對其酒店產品知識有這透徹的了解。

-? Ensures systematicallyand efficiently calls on allocated Accounts within location and reportsfindings and opportunities to the Associate Director of Sales.

系統而有效地拜訪現有的和潛在的范圍之內的客戶，把所得的發現和機會整合成報表并上交給銷售部副總監。

-? Pre-qualifies and targetsprospects, utilising Opera database and develops appropriate and effectivesales solicitation strategies to increase hotel’s market share.

預先調查并設定主要目標，利用Opera數據庫去制定適合而有效的銷售策略，從而擴大酒店的市場份額。

-? Ensures a high levelof exposure for hotel through direct sales solicitation of telephone contactand written communications.

通過直接的銷售電話接觸或書信溝通，維持酒店高度的公眾知名度。

-?Professionallyconducts routine telemarketing activities to identify new businessopportunities.

專業地進行日常電話銷售，尋求并確定新的生意機會。

-? Meets and greets VIPguests upon arrival/ departure.

歡迎歡送貴賓。

-? Plans and makes Salestrips to the parties concerned which is our current and potential clientele toexplore new business opportunities.

計劃并執行對現有的和潛在的客戶的拜訪，開發新的宴會商機。

-? Entertains andconducts hotel inspections to relevant representatives / delegates wheneverrequired.

有需要時，宴請或帶相關公司的代表或政府官員參觀酒店。

-? Establishes strongcontacts to source for information with regards to planned and upcomingfunctions / events.

建立強大的聯系信息庫，以便獲取關于各種計劃好的將要舉行的活動/宴會的信息。

-? Implements all salesaction plans related to responsibility areas as outlined in the Marketing plan.

根據年度市場營銷計劃上標明的個人負責區域來執行銷售活動計劃。

-? Achieves the monthlyand annual personal target and the corporate segment target room nightproduction and room revenue.

完成每月和年度個人目標、公司客戶房晚數和客房收入指標。

-? Liaises and worksclosely with the related operation departments ensuring guests requests andexpectations are being met.

與相關的運營部門保持良好的協調和合作關系，確保滿足客人的要求和期望。

Administration

行政

-? Assists with thedevelopment, maintenance and update of a detailed Department Operations Manualthat reflects Policies & Procedures, work processes and standards ofperformance within the Division.? Ensuresannual review to accurately reflect any changes.

以總部門的相關政策程序和標準為指導，協助建立并維護部門具體的執行手冊。對手冊進行年度回顧確保它的時效性。

-? Assists with thepreparation of the annual Marketing Business Plan ensuring DivisionalObjectives fully address business objectives of the Hotel and needs ofemployees.

協助營銷年度預算的準備，確保總部門的目標與酒店年度預算目標和員工需求相一致。

-??Assists with thepreparation and regular update of the Marketing Departmental Budget in closecooperation with the Director of Sales and Associate Director of Sales,ensuring targets are met and costs are effectively controlled.

與銷售總監/副總監緊密合作，協助市場營銷部預算的制定和定期的更新，確保目標達到的同時成本也處于有效的控制之下。

-? Ensures that anefficient and accurate filing system, both manually as well as electronicallyis maintained at all times (Envision).

確保一個有效且準確的手動和電子文件歸檔系統（Envision系統）。

-? Maintains complete andsupported records of all Sales Agreements, Contracts and Quotations for theHotel.

管理好所有完整和附屬的酒店銷售協議書、合同和報價書的歸檔。

-? Establishes anefficient trace File to ensure that all business booked is properly tracked.

建立有效的跟進文件記錄，確保所有的交易都有據可循。

-? Provides accuratereporting of Group business booked to the Sales Coordinator for monthlyconsolidation.

為銷售協理提供每月團隊生意報告所需的確切相關信息。