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FINANCIAL RETURNS 財務回報

·???? Assist in any other duties when required by the Guest Relations Manager

·???? 按照客戶經理的要求對其它任務進行協助

·???? Assist with translations (information; guest directory; menus etc) as required

·???? 按要求協助翻譯（信息、客戶名單、菜單等）

·???? Plan and co-ordinate all promotional activities targeting clients

·???? 計劃和協調所有針對客戶的促銷活動

PEOPLE 員工團隊

·???? Assist staff with language and culture

·???? 就外語和國外文化對員工進行輔導

·???? Attend recreation activities when necessary

·???? 如有必要，可參加一些相關招待活動

·???? Plan and conduct group and function rundown meetings

·???? 計劃并召開關于團組和活動的總結會

GUEST EXPERIENCE 賓客體驗

·???? Plan and co-ordinate the provision of friendly, efficient services to guests

·???? 進行相關計劃和協調工作，以確保向客人提供友好和高效的服務

·???? Schedule activities for guests

·???? 安排客人的活動日程

·???? Assist with check-ins/check-outs of clients

·???? 協助客人辦理入住和退房手續

·???? Greet Guests upon arrival

·???? 在客人抵店時進行迎接

·???? Room Guests

·???? 為客人安排客房

·???? Cover guest relations desk

·???? 負責客戶關系臺的工作

·???? Assist guests with airline bookings and reconfirmation’s

·???? 協助客人進行航班預訂和確認

·???? Assist all departments in being receptive to the needs of guests

·???? 協助所有部門滿足客人的各種需求

·???? Provide feedback from Guests to Front Office Manager for action

·???? 將從客人處得到的反饋向前廳部經理匯報，以期采取相應行動

RESPONSIBLE BUSINESS 企業責任

·???? Trace relevant statistics about clientele

·???? 對客戶的相關統計數字進行跟蹤

·???? Co-ordinate and supervise all activities for guests

·???? 協調和監督對客人開展的所有活動

·???? Perform other duties as assigned by superior.

履行上級分派的其他職責.