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崗位職責/職位描述

FINANCIAL RETURNS

財務回報

·?????????Validate of the potential of assignedaccounts and create account plans as per the IHG hotels Business Developmentstandard operating procedures.

·?????????根據洲際酒店業務發展標準操作程序，驗證所分配客戶的潛力并制定客戶計劃。

·?????????Develop the assigned portfolio to meetset goals and maximise profitability.

·?????????開發指定的投資組合，以滿足設定的目標并實現盈利最大化。

·?????????Gather information on current and prospective clients/ contacts to generate incremental business.

·?????????收集當前和潛在客戶/聯系人的信息，以產生增量業務。

·?????????Maintain effective control of salesexpenses.

·?????????有效控制銷售費用。

PEOPLE

員工團隊

·?????????Use both account interaction andpublicly available tools to monitor competitors' activities as it relates toboth the hotel and the portfolio of accounts and share relevant informationwith key stakeholders in line with hotel procedures.

·?????????使用客戶互動和公開工具來監控競爭對手的活動，因為這涉及到酒店和客戶組合，并根據酒店程序與主要利益相關者共享相關信息。

·?????????Provide feedback to management onchanging market conditions, including competition and market trends.

·?????????向管理層反饋不斷變化的市場狀況，包括競爭和市場趨勢。

·?????????Involve Director of Sales whereappropriate on sales calls and sales meetings.

·?????????在適當的情況下讓銷售總監參與銷售電話和銷售會議。

·?????????Communicate to his/her superior anyissues encountered and other relevant information.

·?????????向他/她的上級溝通遇到的任何問題和其他相關信息。

·?????????Attend and participate in and whereappropriate, organise training sessions, daily briefings and other meetings asrequired.

·?????????參加并在適當的情況下，組織培訓課程，每日簡報和其他需要的會議。

·?????????Where applicable, supervise, manageand train Business Development Executives and Business Development Coordinatorsin carrying out their responsibilities.

·?????????在適用的情況下，監督、管理和培訓業務發展主管和業務發展協調員履行其職責。

·?????????Where applicable, act as escalationpoint for clients and members of the Business Development Team when issues arenot solved at a proper level.

·?????????在適當的情況下，當問題沒有得到適當的解決時，作為客戶和業務發展團隊成員的升級點。

·?????????Network within one’s portfolio ofaccounts to build relationships with key decision makers and other relevantstaff.

·?????????在客戶組合中建立網絡，與關鍵決策者和其他相關人員建立關系。

·?????????Conduct client meetings as well as planningand coordinating site introduction tours and inspections.

·?????????主持客戶會議，規劃和協調場地介紹和考察。

·?????????Handle and manage clients’ queries orissues.

·?????????處理和管理客戶的查詢或問題。

·?????????Be proactive and responsible for thefollow up of new sales leads to enhance guest experience.

·?????????積極主動并負責跟進新的銷售線索，以提高客人的體驗。

·?????????Develop and maintain contact withbusiness generators (MICE Planner; travel agents; etc.)

·?????????開發并保持與業務發起人的聯系(會展策劃;旅行社;等等)。

·?????????Ensure accurate and timely updating ofan accurate record of all relevant activities in the provided Sales System(i.e. Delphi; Opera; etc.) for future reference and control purposes.

·?????????確保在所提供的銷售系統(即德爾福;歌劇;等)作日后參考及管制之用。

·?????????Update Account and Contact profiles,attach Account plans, ensure ‘live’ information for action.

·?????????更新帳戶和聯系人配置文件，附上帳戶計劃，確保“實時”的行動信息。

·?????????Develop awareness and reputation ofthe hotel and the brand in the local community.

·?????????提高酒店和品牌在當地社區的知名度和聲譽。

·?????????Perform other duties as assigned.

完成分配的其他工作。