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崗位職責/職位描述

·???????? Directs the work assignments of the assigned area to Room Attendants and other non supervisory person personnel.

·???????? 負責給員工分配工作任務和其他員工分配工作任務

·???????? Identifies training needs and ensures departmental training plans are successfully implemented.

·???????? 確認培訓需求和保證部門的培訓能夠得到很好的貫徹執行

·???????? Provides support to front line personnel, so they can deliver the highest level of outstanding guest service possible.

·???????? 給一線的員工以支持和鼓勵，以便其能向客人提供更好的優質的服務

·???????? Assists in personnel matters such as evaluating and counseling.

·???????? 幫助員工，如員工評估和員工的生活等方面

·???????? To ensure good interdepartmental communication, network and teamwork.

·???????? 確保有個好的溝通環境和好的團對建設

·???????? Ensures that Housekeeping personnel are familiar with PA facilities for the purpose of assisting guests

·???????? 保證所有員工熟悉PA內的所有設施設備，以便給客人提供更好的服務

·???????? Maintains open channels of communication with the Assistant Housekeeper on all matters affecting the Housekeeping, Front Office, Engineering and Laundry Department.

·???????? 在能夠影響部門與前臺，工程部和洗衣房的關系等方面的事務要能夠與助理管家有著很好的溝通渠道

·???????? Conducts regular meetings within assigned area.

·???????? 給員工開例會

·???????? Follow up the pest control and plants in PA

·???????? 跟進酒店的蟲害和植物管理

·???????? Ensure that the dilution of all cleaning chemicals is carried out according to the procedures. Check the safety of the working condition and maintenance of the equipments.

·???????? 保證所有清潔劑按照要求使用，檢查員工的工作安全問題和維護清潔機器設備

·???????? Inspects all hotel all public area on a daily basis to ensure that all furnishings, facilities and equipment are in good repair as per HICPJ standard.

·???????? 每日檢查自己所負責的公共場區域并保證酒店公共區域家私，設施設備是完好的符合酒店標準的

·???????? To ensure guest requests are met and company policies and standard procedures are implemented and maintained.

·???????? 保證客人的需求是符合要求的，并且要保證所提供的服務是按照標準去來完成的

·???????? Inspects guest and public area on daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair report findings to the Executive Housekeeper.

·???????? 每日檢查所有公共區域，餐廳，會議室，客用洗手間，后區等以確保所有家私和設施設備是完好的，若發現有任何問題及時向行政管家報告

·???????? To inspect daily VIP meeting and dining place and to spot check meeting rooms or dining place of the VIP guests.

·???????? 檢查當日所有VIP會議和其用餐的地方

·???????? Receive and investigate queries and complaints from Hotel guests, Management and F&B, then report to Executive housekeeper.

·???????? 接收并調查來自客人；管理層和餐飲的有關清潔問題和投訴并向行政管家報告

·???????? Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of Housekeeping personnel.

·???????? 在儀容儀表和禮貌禮節方面要有一個正確的標準和制度，并以此來督導員工

·???????? Monitors and controls Housekeeping tasks, such as lost and found, key control, security and emergency procedures, that help maintain the health and security of personnel and guests..

·???????? 監督和控制客房部的工作，如在失物招領，鑰匙控制，安全和緊急事件的處理的方法，以保證客人和酒店員工的人身財產的安全